Facility Executive- Soft Service

Jones Lang LaSalle (JLL); Jaipur; On-site; INR 350,000 - 600,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Jaipur invites applications for a Facilities Executive - Soft Services to oversee day-to-day operations, including housekeeping, pantry, admin tasks, and service level compliance across the site.

You will coordinate with facilities leaders, manage stock and reports, and ensure safety, client satisfaction, and continuous improvement in a fast-paced environment.

Qualifications

• Strong knowledge of facility/building/property operations.
• Demonstrated team management and leadership abilities.
• Good working knowledge of occupational safety and client-centric operations.

Responsibilities

• Oversee day-to-day facilities operations for soft services.
• Coordinate housekeeping, pantry, and office support staffing.
• Manage stock, supplies, and service contracts on site.
• Prepare reports and conduct daily/weekly/monthly reviews.
• Ensure adherence to SLAs and client satisfaction targets.

Skills

Facility operations

Team management

PC literacy

Customer service

Safety awareness

Education

Hotel/building management diploma/degree

Job description

Facilities Executive - Soft Services for Jodhpur

Responsibilities

• Prioritising the facilities needs
• Working with both the facilities manager and the assistant facilities manager, you'll oversee the property's day-to-day operations and ensure that all administrative functions and facility services are covered. Likewise, you'll strive for continuous improvement in the process.

• Shift Registers for Housekeeping
• Shift Rosters for HK/Pantry/Office boys
• Client Satisfaction
• Closure of helpdesk complaints

You'll also keep an eye out on the property's supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you'll manage supply and service contracts as approved by clients.

• Daily meeting floor Admins.
• Meeting End user / Line Managers & Directors for Feedback on improvement areas.
• Daily Round twice a day corner to corner to entire Facility.
• Maintain Stock at site related to HK and Pantry Consumables.
• Follow up weekly Movements and update to SPOC.
• Follow up for Daily Townhall & Client visit arrangements.
• Sending Daily, Weekly & monthly reports on timeline.
• Follow up with Scrap vendors to remove Scrap on time.
• Daily Manpower reports.
• Keep a track & Daily updates on Biometrics and Check tool.
• Sync up with Tech Executives on site for site specific Snags.

In addition, you'll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You'll also be on top of health and safety issues that may arise, and actively participate in reviewing them.

Going above and beyond expectations

Client satisfaction is second nature to the person in charge. In this role, you'll take on difficult issues and seek out opportunities to improve operations. You'll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

• Achieve Key Performance Indicators and Service Level Agreements targets.
• To provide administrative support to the Facility Management team.
• Implementation of client specific app-based tools.

In addition, you'll carry out routine service audits to ensure that the team maintains its overall performance. You'll also oversee creating stock reports, meeting minutes and monthly management reports to the clients.

Requirements

Sound like you To apply you need to have:

• Strong knowledge of facility / building / property operations
• Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years experience in facilities management.
• You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.
• You have to act as backup / reliever for the resources deployed in the City.
• Solid background in team management. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives

Preferred Skills

• Experience in Facilities Management is required.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required.

Being Analytical and Meticulous

Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location

Jaipur, Rajasthan

Scheduled Weekly Hours

48