Facilities Admin

Zelis Healthcare; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Zelis Healthcare in Hyderabad is seeking a seasoned Facilities Operations Manager to oversee night-shift facilities across two or more sites, ensuring uninterrupted power, HVAC, utilities, UPS, and building safety. You will perform routine rounds, risk assessments, and ensure compliance with SLAs, SOPs, and corporate policies.

The role covers BMS/critical systems, vendor and stakeholder management, security, transportation, and food services, with a focus on incident prevention and rapid

Qualifications

• Night shift operations experience with multi-site oversight.
• Exposure to BMS, CAFM tools and critical infrastructure monitoring.
• Strong vendor management and stakeholder coordination abilities.
• Ability to manage emergencies and document root cause analyses.

Responsibilities

• Oversee night-shift facilities operations across two or more sites.
• Ensure power, HVAC, utilities, UPS and building safety remain operational.
• Monitor BMS systems, track alarms, and coordinate breakdown resolutions.
• Manage transportation, cafeteria, security, and vendor performance.
• Prepare shift reports, incident logs, and KPI dashboards.

Skills

Facilities operations

Night shift operations

BMS & infrastructure

Vendor management

Emergency response

Reporting & dashboards

Security coordination

Education

Bachelor’s degree in Administration / Engineering / Facilities / Operations

Tools

BMS systems

CAFM tools

Security systems

Job description

1. Facility Operations Management

• Manage end-to-end administrative and facilities operations across two or more facilities during night shift.

• Ensure all critical infrastructure (power, HVAC, utilities, UPS) are operational.

• Conduct periodic facility rounds and audits to identify and mitigate risks.

• Ensure adherence to SLAs, SOPs, and compliance standards.

2. Building Management System (BMS) / Critical Systems

• Monitor and manage BMS systems for HVAC, electrical, and utility performance.

• Track alarms, alerts, and system failures; initiate immediate corrective action.

• Coordinate with engineering teams/vendors for breakdown resolution.

• Maintain logs and incident reports for all critical events.

3. Transportation Management

• Oversee employee transportation operations during night shift.

• Ensure timely cab availability, route optimization, and vendor performance.

• Monitor real-time transportation tracking systems.

• Handle escalations related to safety, delays, or driver issues.

• Ensure compliance with safety protocols (especially for night travel).

4. Cafeteria / Food Services

• Supervise cafeteria operations during night hours.

• Ensure food quality, hygiene, and availability as per company standards.

• Coordinate with vendors for replenishment and complaint resolution.

• Conduct hygiene audits and ensure FSSAI / internal compliance adherence.

5. Security Operations

• Oversee end-to-end security operations across facilities.

• Monitor access control systems, CCTV surveillance, and incident logs.

• Ensure deployment and effectiveness of security personnel.

• Respond to emergencies (fire, medical, safety threats) as first point of contact.

• Ensure adherence to physical security protocols and audit requirements.

6. Vendor & Stakeholder Management

• Manage multiple vendors (transport, cafeteria, security, housekeeping, technical).

• Track vendor performance against SLA/KPIs.

• Ensure quick turnaround for incidents and service requests.

• Coordinate with internal stakeholders (HR, IT, Admin leadership).

7. Incident & Escalation Handling

• Act as the single point of contact (SPOC) for all night shift escalations.

• Handle emergency situations and ensure timely resolution.

• Document incidents, root cause analysis, and preventive actions.

• Escalate critical issues to leadership as per defined matrix.

8. Compliance & Audit

• Ensure compliance with safety, statutory, and corporate policies.

• Maintain logs, reports, and documentation for audits.

• Support internal/external audits and inspections.

9. Reporting & Documentation

• Prepare and share shift reports, dashboards, and incident summaries.

• Maintain records of breakdowns, incidents, and vendor issues.

• Track KPIs for facilities performance.

Required Skills & Competencies

• Strong knowledge of facility operations, BMS, and infrastructure systems

• Experience in handling night shift operations and critical incidents

• Good understanding of transport logistics and security protocols

• Vendor management and stakeholder coordination skills

• Strong problem-solving and decision-making ability

• Ability to work under pressure and manage emergencies

• Good communication and reporting skills

Qualifications & Experience

• Bachelor’s degree in Administration / Engineering / Facilities / Operations

• 3–5+ years of experience in Facilities Management / Administration

• Experience in managing multiple sites and night operations preferred

• Exposure to BMS / CAFM tools is an added advantage

Key Performance Indicators (KPIs)

• Zero critical downtime incidents

• Transportation adherence & safety compliance

• Cafeteria quality & hygiene scores

• Security incident response time

• SLA adherence across vendors

• Audit compliance scores

Additional Requirements

• Willingness to work in night shifts (24/7 environment)

• Strong emergency response capability

• High level of accountability and ownership