SCS - Regional Manager - West

UPS Supply Chain Solutions; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

UPS Supply Chain Solutions recherche un Directeur Régional pour l’Ouest de l’Inde. Vous dirigerez les opérations, gérerez les budgets et soutiendrez le développement commercial tout en assurant la qualité et la conformité.

Le poste implique des interactions avec les ventes, la relation client et les équipes opérationnelles pour optimiser les performances et la satisfaction client, dans un contexte fortement orienté vers la sécurité et l’efficacité des processus.

Qualifications

• Expérience en gestion des opérations et budgets.
• Compétences avérées en service client et gestion de comptes.
• Aptitudes en leadership et gestion d’équipes pour réseaux complexes.

Responsibilities

• Diriger les opérations UPS SCS India pour la région ouest, superviser budgets et finances.
• Gérer les relations clients, fidélisation et satisfaction client, et soutenir le développement commercial.
• Analyser la performance opérationnelle et optimiser les processus pour réduire les coûts et améliorer le service.
• Assurer la sécurité et le respect des normes en matière de sécurité et de formation des équipes.
• Encadrer et développer les personnes, évaluer les performances et promouvoir les compétences au sein des équipes.

Skills

Gestion Budgétaire

Service client

Gestion de comptes

Leadership

Gestion d’équipe

Vente et développement commercial

Job description

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Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.

Fiche de poste :

The Regional Manager - West directs the operations of UPS SCS (India) Pvt Ltd for the West Region of India. He/She will be responsible for developing the operations function, managing budgets and financials, managing customer service and account management, supporting business development, and ensuring quality compliance (i.e., legal, regulatory, and policy). The Regional Manager level is dependent on the scope of products offered in the branch, revenue, and number of employees. This position manages supervisors within the department.

Manages SCS Revenue Growth

• Interacts with UPS sales groups (e.g., Strategic Sales, Global Sales, etc.) to participate in sales calls for securing new accounts and growing existing accounts.

• Identifies current and long‑term business development opportunities in customer organizations to align SCS products and services with customer needs.

• Oversees the request for quotation process to produce one‑day quote turnarounds.

• Interacts with UPS Global Sales and Strategic Sales to implement strategies for responding to corporate bids.

• Reviews service levels and operational productivity to ensure customer requirements are met and to increase customer retention.

Manages SCS Customer Relations

• Defines and executes initiatives for customer satisfaction and retention (e.g., service evaluation surveys, etc.) to create customer loyalty and opportunities for additional business.

• Interacts with customers (e.g., customer site visits, phone calls, etc.) to show appreciation for the business, identify and resolve performance and service issues, and prevent churn.

• Interacts with UPS Small Package and SCS Sales to make sales calls, identify customer needs, and present the SCS and UPS value‑added proposition.

• Reviews daily service performance metrics to improve pickup and delivery execution and a identify and correct root causes of service failures.

• Conducts customer meetings and facilities tours and participates in quarterly business review meetings to establish and foster customer relationships.

Manages SCS Operations

• Reviews daily shipment volumes and delivery commitments with Operations to ensure deliveries meet acceptable performance parameters and notify customers of late shipments.

• Develops statistical, optimization, and network business analytics to identify inefficiencies and operational issues and to reduce costs.

• Reviews dangerous goods and hazardous materials handling and responds to governmental regulatory (e.g., Federal Aviation Administration, Transportation Safety Administration, etc.) issues to ensure compliance and to provide reports for senior management.

• Interacts with UPS Small Package and SCS Sales on new customer accounts and consults with Operations on data integrity and shipment anomalies to evaluate shipment manifests and to ensure data accuracy and regulatory compliance.

• Performs evaluations of the previous day's service performance metrics to identify service issues and opportunities for process improvement, ensure compliance, and provide reports to senior management.

Manages SCS Facility Safety Compliance and Training

• Participates in and supports comprehensive health and safety program committee meetings to review short and long‑term plans and to address and resolve facility safety issues.

• Monitors daily accident and injury reports and maintains safety compliance reporting to meet audit and compliance requirements.

• Reviews training records and performs safety audits to ensure UPS policies and procedures and regulatory compliance requirements are met.

• Conducts daily safety review meetings with drivers to increase safety awareness, provide ideas for accident prevention, and minimize time away due to accidents and injuries.

• Performs facility walk‑arounds to observe operations and to identify and correct safety issues.

Manages and Develops Others

• Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.

• Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.

• Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.

• Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement.

• Holds others accountable to established performance levels to achieve individual and group goals.

• Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.

• Coaches others and provides on‑going feedback and support to improve performance.

• Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization.

• Makes salary recommendations to reward employee performance.

Type de contrat:

en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.