Expert Training Cosultant-P4

Veradigm Inc.; Pune District; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

Recharge days

Cheer awards

Flexible schedule

Job summary

Veradigm Inc. is seeking an experienced training professional to deliver high-quality technical education and support to customers and employees.

You will lead education projects, manage internal training events, and develop offerings that enhance client value and revenue growth. The role requires strong English communication, customer service excellence, and the ability to deliver in classroom, virtual, or remote settings, with travel to client sites as needed.

Qualifications

• Bachelor's degree or equivalent technical/business experience.
• 7+ years relevant work experience; 2–3 years at the Senior level or equivalent (Preferred).
• Track record of providing consistently excellent customer service.

Responsibilities

• Lead project teams focused on developing education and training programs.
• Manage registration and scheduling for internal university-style training events.
• Assist in developing training offerings that add value for clients and grow revenue streams for the department.
• Define learning objectives, identify project staff, select appropriate technologies, and create course content.
• Utilize e-learning tools to create web-based training courses.
• Actively contribute to the development and continuous improvement of the training program.
• Deliver application training to clients or employees in a classroom, online, via telephone, or at the client's site.
• Present seminars or workshops for Veradigm applications.
• Present at user group meetings or national conventions on various applications.
• Deliver all core and advanced application training sessions for Veradigm applications to clients and/or employees independently.
• Manage expectations, provide escalation pathways, and document resolution of any issues arising during a class session.
• Work with instructional designers, implementation team members, other training specialists, and other departments to identify training needs, participate in course development, and present topics as needed.
• Travel to remote offices or client sites to deliver training.
• Perform Veradigm time reporting and billing processes.
• Meet and/or exceed acceptable productivity standards.
• Demonstrate and support Veradigm's core values.
• All other duties and responsibilities as assigned.

Skills

Presentation skills

English fluency

Time management

Attention to detail

Training delivery

Verbal and written comms

Education

Bachelor's degree or equivalent

Job description

Job Summary

This position is responsible for providing the highest level of performance and satisfaction for Veradigm customers and employees through the delivery of effective, professional technical training and support.

Essential Functions / Key Responsibilities

• Lead project teams focused on developing education and training programs


• Manage registration and scheduling for internal university-style training events


• Assist in developing training offerings that add value for clients and grow revenue streams for the department


• Define learning objectives, identify project staff, select appropriate technologies, and create course content


• Utilize e-learning tools to create web-based training courses


• Actively contribute to the development and continuous improvement of the training program


• Deliver application training to clients or employees in a classroom, online (virtual classroom), via telephone, or at the client's site


• Present seminars or workshops for Veradigm applications


• Present at user group meetings or national conventions on various applications


• Deliver all core and advanced application training sessions, as specified in the training curriculum, for Veradigm applications to clients and/or employees independently


• Manage expectations, provide escalation pathways, and document resolution of any issues arising during a class session


• Work with instructional designers, implementation team members, other training specialists, and other departments to identify training needs, participate in course development, and present topics as needed


• Travel to remote offices or client sites to deliver training


• Perform Veradigm time reporting and billing processes


• Meet and/or exceed acceptable productivity standards


• Demonstrate and support Veradigm's core values


• All other duties and responsibilities as assigned

Qualifications

• Bachelor's degree or equivalent technical/business experience (Required)


• 7+ years relevant work experience; 2–3 years at the Senior level or equivalent (Preferred)


• Track record of providing consistently excellent customer service (Required)

Knowledge, Skills & Abilities

• Basic understanding of the US healthcare market and the Veradigm customer base


• Strong written, oral, and presentation skills for audience-appropriate delivery


• Strong time management skills to manage competing priorities and high-volume requests


• Attention to detail and strong organizational skills


• Ability to rapidly learn new software to support learning development and delivery


• Ability to work effectively under pressure in a fast-paced environment


• Ability to effectively handle multiple tasks


• Veradigm product knowledge preferred


• Fluency in English (verbal and written); fluency in local language where appropriate

Work Arrangements & Travel

• Standard work week, or as defined by assignment requirements


• Primarily office-based or remote


• May require after-hours, on-call support and/or holiday coverage


• On-call and after-hours work during peak periods (end of month/quarter/year); PTO may be limited during these times to meet business needs

Benefits

• Quarterly Company-Wide Recharge Days


• Flexible Work Environment (Hybrid)


• Peer-based incentive “Cheer” awards


• Tuition Reimbursement Program


• Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

#LI-SL1 #LI-Hybrid

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

To know more about the benefits and culture at Veradigm, please visit the links mentioned below:
- https://veradigm.com/about-veradigm/careers/benefits/ https://veradigm.com/about-veradigm/careers/culture/

Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.