Payerpath Consultant I

LE9220 Veradigm India Private Limited - Pune; Pune District; Hybrid; INR 300,000 - 600,000; Full time

Benefits offered by this job

Quarterly Company-Wide Recharge Days

Flexible Hybrid Work Environment

Tuition Reimbursement Program

Cheer awards and peer recognition

Job summary

Veradigm India Private Limited - Pune is seeking a Payerpath Consultant to be the first point of contact for customers, delivering expert phone support and guiding them through the product implementation lifecycle.

You will analyze issues, provide solutions, and collaborate with teams to ensure successful deployments, client satisfaction, and smooth training processes in a hybrid work environment.

Qualifications

• Educational background as listed (B.Com/BCA/BSc/BA with interest in computers).
• Good communication and problem-solving abilities.
• Basic troubleshooting and tech curiosity.

Responsibilities

• Act as first line of support for customers via phone.
• Assist with implementation and training of products.
• Analyze and resolve issues; escalate when needed for complex problems.
• Prepare reports and documentation throughout the implementation lifecycle.
• Ensure client satisfaction and understanding post-implementation insights.
• Collaborate with internal teams to optimize client workflows.

Skills

Strong Communicator

Analytical Thinker

Tech-Knowledge

Education

B.Com / BCA / BSc / BA with interest in computers

Job description

Join the Veradigm Team as a Payerpath Consultant! Why Veradigm? At Veradigm, we're at the forefront of providing innovative healthcare technology solutions, and we believe in empowering our team to grow, learn, and make a real impact. If you're looking for a dynamic role that offers growth potential, hands-on experience, and the opportunity to work with cutting-edge technology, this is the place for you!

Role Overview

We are seeking passionate and driven individuals to join our team as Payerpath Consultant. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you!

Key Responsibilities

• Accountability – Working under supervision, encumbent requires assistance for tasks below.
• Productivity & Revenue Growth – Achieve monthly revenue and/or productivity goals as set by fiscal year budget.
• Quality Measures – Client Satisfaction & Client Comprehension post-imp – Meet or exceed the overall client satisfaction goals (as established by NPS targets and EDI calls post implementation).
• Implementation & Training to meet requirements as specified Manage assigned implementation projects and training of Allscripts applications and designated 3rd party products.
• Analyze, resolve/escalate problems encountered by the team during the implementation of products and when appropriate interfacing to third party systems.
• This will include detailed issue escalation and resolution through interaction with other Allscripts departments and, where appropriate, the escalation of complex or system wide issues to the Implementation Manager.
• Provide recommendations to the client for integration of the installed products into the client’s workflow and processes.
• Technical Review Review test files (as appropriate) send and advise the client of findings/results.
• Test the system set-up to ensure basic system integrity.
• Reporting/Documentation Maintain compliance with departmental metrics regarding documentation of the implementation process.
• Produce reports and/or documents as required.
• Provide information, advice, guidance and updates throughout the implementation lifecycle to assist management to eliminate risks and increase the likelihood of project success.

What We’re Looking For

• Strong Communicator: Excellent verbal and written communication skills are essential to thrive in this role.
• Analytical Thinker: A natural problem solver with a knack for troubleshooting and thinking outside the box.
• Tech‑Knowledge: Comfortable with basic technical concepts and eager to learn.

Qualifications

• Educational Background: Graduates with a B.com, BCA, BSc, BA (with a strong interest in computers), or related fields are encouraged to apply.
• Tech & Troubleshooting Skills: A basic understanding of technical concepts and troubleshooting abilities will help you succeed in this role.

Why Work at Veradigm?

• Impact: Every day, you’ll contribute to improving healthcare solutions that matter.
• Growth: Opportunities for career advancement and skill development.
• Culture: Join a team that values collaboration, transparency, and continuous learning.

Benefits

• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Hybrid)
• Peer-based incentive “Cheer” awards
• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: https://veradigm.com/about-veradigm/careers/benefits/ https://veradigm.com/about-veradigm/careers/culture/

Equal Opportunity Employer

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

Thank you for reviewing this opportunity!

Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.