EXPERT TECHNICAL SUPPORT ENGINEER (L3)

Schneider Electric Corp; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Schneider Electric, Bengaluru, India, seeks an Expert Level 3 technical support specialist for EcoStruxure Building Operation and related building management systems. You will resolve complex customer issues and collaborate with local technical teams to improve solutions and outcomes.

You will guide in-country support teams, investigate product failures, work with Engineering, and manage cases with thorough documentation.

Qualifications

• Hands-on troubleshooting across building automation, software, hardware, networks, and databases.
• Strong knowledge of HVAC and building management systems.
• Experience with Windows and Linux operating systems and network environments.
• Fluent written and spoken English.

Responsibilities

• Resolve complex technical issues for EcoStruxure Building Operation and related systems.
• Support regional teams, Application Engineers, Sales teams, and customers on advanced technical cases.
• Investigate product failures and provide clear evidence to Engineering.
• Document troubleshooting performed and drive cases toward timely resolution.
• Perform remote diagnostics and system health checks on customer installations.

Skills

System troubleshooting

Building automation

Windows & Linux

IP networking

Technical communication

Education

Engineering degree (Electrical/Building Automation/CS)

Tools

BACnet protocol

LON protocol

Modbus protocol

Job description

Provide expert Level 3 technical support for EcoStruxure Building Operation and related building management systems. You will resolve complex customer issues, support local technical teams, investigate product failures, and work with Engineering to improve solutions and customer outcomes.

What You Will Do

• Resolve complex technical issues: Provide expert support for software, hardware, networking, databases, controllers, and building automation systems.
• Support regional teams: Guide in-country support teams, Application Engineers, Sales teams, and customers on advanced technical cases.
• Investigate product failures: Identify and qualify potential product defects, reproduce issues, and provide clear technical evidence to Engineering.
• Manage support cases: Maintain accurate case updates in the CRM system, document troubleshooting performed, and drive cases toward timely resolution.
• Troubleshoot customer systems: Connect remotely to customer installations for diagnostics, healthy-system checks, and resolution of critical issues.
• Validate complex solutions: Design, plan, research, evaluate, and test systems used to monitor or control electrical equipment and building management systems.
• Handle critical escalations: Prioritize high-impact site issues, particularly those affecting Global Strategic Accounts and Strategic Partners.
• Build technical knowledge: Research technical problems and create clear documentation covering solutions, known issues, and troubleshooting guidance.

Systems and Technologies

Core technical areas

• Software and hardware troubleshooting
• Microsoft Windows and Linux
• IP networks and communication systems
• IoT devices and cloud connectivity

Building automation environment

• Building Management Systems (BMS)
• Heating, ventilation and air conditioning (HVAC)
• Electrical and power systems
• BACnet, LON and Modbus protocols
• Fire, access and security integrations

What We Are Looking For

Education: Engineering degree in Electrical Engineering, Building Automation, Computer Science, or an equivalent qualification.

Experience: Strong hands-on experience in system troubleshooting, diagnosis, and problem solving across building automation, software, hardware, networks, and databases. Previous Technical Support experience is highly valued.

• Strong knowledge of building automation and control systems, including HVAC applications.
• Experience with Microsoft Windows and Linux operating systems and associated network environments.
• Strong IT and IP networking fundamentals.
• Knowledge of BMS communication protocols such as BACnet, LON, and Modbus.
• Ability to work with customers and stakeholders from varied technical backgrounds, including engineers, electricians, IT teams, account managers, and Sales teams.
• Strong written and spoken English.

Preferred Experience

• Power or electrical systems knowledge.
• IoT devices and cloud-based connectivity.
• Experience providing technical support for BMS or building automation solutions.

How You Will Work

• Customer-focused, positive, and motivated to learn new products and technologies.
• Organized and able to work independently as well as within cross-functional teams.
• Clear, practical communicator who is comfortable in a fast-paced, dynamic environment.
• Curious, collaborative, and willing to challenge existing approaches constructively.
• Available for occasional travel to customer sites worldwide.

Why Join Us?

• Be part of Schneider Electric's highest level of technical expertise organization.
• Work directly with Global R&D and Product teams on cutting-edge Power Automation and SCADA technologies.
• Solve complex customer challenges across critical infrastructure and utility environments worldwide.
• Influence future product development through customer and field insights.