Senior Engineer I, Technical Customer Care

Schneider Electric; Bengaluru; In loco; INR 1.200.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

Schneider Electric Corp in Bengaluru is seeking an expert-level technical support professional to service EcoStruxure Building Operation and related building management systems. You will resolve complex customer issues, support local technical teams, investigate product failures, and work with Engineering to improve solutions and outcomes.

The role involves guiding in-country regional teams, remote diagnostics, documenting troubleshooting in CRM, and handling critical escalations for Global

Competenze

• Strong knowledge of building automation and control systems, including HVAC applications.
• Experience with Windows and Linux operating systems and IT networks.
• Strong IT and IP networking fundamentals.
• Knowledge of BACnet, LON, and Modbus protocols.
• Ability to work with customers and stakeholders from varied technical backgrounds, including engineers, electricians, IT teams, account managers, and Sales teams.
• Strong written and spoken English.

Mansioni

• Resolve complex technical issues: provide expert support for software, hardware, networking, databases, and building automation systems.
• Support regional teams and customers on advanced technical cases.
• Investigate product failures and provide evidence to Engineering.
• Manage support cases and document troubleshooting in CRM.
• Troubleshoot customer systems remotely for diagnostics, healthy-system checks, and resolution of critical issues.
• Validate complex solutions and test systems used to monitor or control electrical equipment and building management systems.
• Handle critical escalations for Global Strategic Accounts.
• Build technical knowledge with documentation covering solutions, known issues, and troubleshooting guidance.

Conoscenze

Building automation

IT networking

Windows & Linux

BACnet/LON/Modbus

Stakeholder communication

Strong English

Formazione

Electrical Engineering

Building Automation

Computer Science

Strumenti

BACnet

LON

Modbus

Databases

Descrizione del lavoro

ROLESUMMARY

ProvideexpertLevel3technicalsupportforEcoStruxureBuildingOperationandrelatedbuildingmanagementsystems.Youwillresolvecomplexcustomerissues,supportlocaltechnicalteams,investigateproductfailures,andworkwithEngineeringtoimprovesolutionsandcustomeroutcomes.

WhatYouWillDo

• Resolvecomplextechnicalissues:Provideexpertsupportforsoftware,hardware,networking,databases,controllers,andbuildingautomationsystems.
• Supportregionalteams:Guidein-countrysupportteams,ApplicationEngineers,Salesteams,andcustomersonadvancedtechnicalcases.
• Investigateproductfailures:Identifyandqualifypotentialproductdefects,reproduceissues,andprovidecleartechnicalevidencetoEngineering.
• Managesupportcases:MaintainaccuratecaseupdatesintheCRMsystem,documenttroubleshootingperformed,anddrivecasestowardtimelyresolution.
• Troubleshootcustomersystems:Connectremotelytocustomerinstallationsfordiagnostics,healthy-systemchecks,andresolutionofcriticalissues.
• Validatecomplexsolutions:Design,plan,research,evaluate,andtestsystemsusedtomonitororcontrolelectricalequipmentandbuildingmanagementsystems.
• Handlecriticalescalations:Prioritizehigh-impactsiteissues,particularlythoseaffectingGlobalStrategicAccountsandStrategicPartners.
• Buildtechnicalknowledge:Researchtechnicalproblemsandcreatecleardocumentationcoveringsolutions,knownissues,andtroubleshootingguidance.

SystemsandTechnologies

Coretechnicalareas

• Softwareandhardwaretroubleshooting
• MicrosoftWindowsandLinux
• IPnetworksandcommunicationsystems
• Databasetroubleshooting
• IoTdevicesandcloudconnectivity

Buildingautomationenvironment

• EcoStruxureBuildingOperation(EBO)
• BuildingManagementSystems(BMS)
• Heating,ventilationandairconditioning(HVAC)
• Electricalandpowersystems
• BACnet,LONandModbusprotocols
• Fire,accessandsecurityintegrations

WhatWeAreLookingFor

Education:EngineeringdegreeinElectricalEngineering,BuildingAutomation,ComputerScience,oranequivalentqualification.

Experience:Stronghands-onexperienceinsystemtroubleshooting,diagnosis,andproblemsolvingacrossbuildingautomation,software,hardware,networks,anddatabases.PreviousTechnicalSupportexperienceishighlyvalued.

EssentialSkills

• Strongknowledgeofbuildingautomationandcontrolsystems,includingHVACapplications.
• ExperiencewithMicrosoftWindowsandLinuxoperatingsystemsandassociatednetworkenvironments.
• StrongITandIPnetworkingfundamentals.
• KnowledgeofBMScommunicationprotocolssuchasBACnet,LON,andModbus.
• Abilitytoworkwithcustomersandstakeholdersfromvariedtechnicalbackgrounds,includingengineers,electricians,ITteams,accountmanagers,andSalesteams.
• StrongwrittenandspokenEnglish.

PreferredExperience

• Powerorelectricalsystemsknowledge.
• IoTdevicesandcloud-basedconnectivity.
• ExperienceprovidingtechnicalsupportforBMSorbuildingautomationsolutions.

HowYouWillWork

• Customer-focused,positive,andmotivatedtolearnnewproductsandtechnologies.
• Organizedandabletoworkindependentlyaswellaswithincross-functionalteams.
• Clear,practicalcommunicatorwhoiscomfortableinafast-paced,dynamicenvironment.
• Curious,collaborative,andwillingtochallengeexistingapproachesconstructively.
• Availableforoccasionaltraveltocustomersitesworldwide.

WhyJoinUs?

• BepartofSchneiderElectric'shighestleveloftechnicalexpertiseorganization.
• WorkdirectlywithGlobalR&DandProductteamsoncutting-edgePowerAutomationandSCADAtechnologies.
• Solvecomplexcustomerchallengesacrosscriticalinfrastructureandutilityenvironmentsworldwide.
• Influencefutureproductdevelopmentthroughcustomerandfieldinsights.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.