Expert Service Transition

SITA; Delhi; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Work from home up to 2 days/week

Professional Development

Employee Assistance Program

Job summary

SITA in Delhi invites applications for an L3/Expert/SME role primarily focused on configuring and troubleshooting SD-WAN solutions. Candidates must possess deep expertise in networking and a proven record in customer solutions.

The role demands at least 8-10 years of experience in the IT/Telecom industry, with a commitment to operational excellence and technical customer support.

Enjoy a diverse workplace with benefits that include Flex Week, professional development, and comprehensive employee wellbeing programs.

Qualifications

• Minimum 8-10 years experience in IT/Telecom Industry.
• Proven track record in technical customer solutions.
• Knowledge of enterprise customer projects required.

Responsibilities

• Design, implement, and support SD-WAN underlay and overlay configurations.
• Manage operational integrity of security and data networks.
• Oversee SD-WAN managed service and optimize configurations.

Skills

Networking Solutions (MPLS & SD-WAN)

Firewall Architecture

Complex Routing & Switching

Troubleshooting

Customer Support

Education

Degree in Business Management, Computer Science, or Electronic Engineering

Change management/Project Management knowledge

Tools

MPLS

SD-WAN (Versa preferred)

Cisco

Job description

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as aGreat Place to Work®by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA

ABOUT THE ROLE & TEAM:

This is an exciting opportunity to become an integral part of the SITA GNCC team. The role is an L3/Expert/SME role, responsible for building and deploying the service configuration including operational fault management for SITA SDWAN managed solutions. The ideal candidate will be responsible for configuring and troubleshooting LAN, WAN and SD‑WAN, solutions to resolve our customers' technical issues. The candidate will support the customer by acting as the liaison between the customer and other internal teams. The ability to work in a complex networking environment is also preferred.

WHAT YOU WILL DO:

• Responsible for the design, implementation, configuration, and support of SD-WAN Underlay and Overlay.
• Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out‑of‑hours technical support.
• Precipitating in the planning, deployment and delivery of network-related projects including the elements of global SD-WAN deployment
• Oversee the SD-WAN managed service for customers, ensuring that configurations are optimized.
• Schedule updates for customer services.
• Participate in meetings and reviews with customers, providing reports on the performance and projects.
• Manage customers’ configurations and execute changes or developments in their network or applications.
• Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.
• Handle customers’ technical enquiries as well as service-related enquiries.
• Provide insights and recommendations regarding customers’ networks and their optimization.
• Support knowledge sharing and training, both internally and with customer teams.
• Design and Deployment of the SD-WAN Versa (preferred) & Versa and WAN optimization technologies for efficient delivery of the application data across LAN and WAN.
• Articulating the benefits of SITA SD-WAN solution to clients
• Day to Day configuration, management, and operations of firewalls, load balancers, SD-WAN architectures, and WAN automation technologies.
• Providing technical demonstrations and use cases of the system
• Gather information and configure different templates available in Versa SD-WAN, create Device Groups and Devices, and then onboard devices using the main provisioning and onboarding methods.
• Accountable for the technical areas of proposals submitted to SITA customers (Tier 3, Tier 4).
• Build customer service configuration as per customer service request form for SDWAN overlay
• Support the Project Manager and/or Customer Success Specialist with the coordination of the final delivery/migration steps.
• Define, and conduct the service acceptance tests
• Chair the service activation/migration conference and drive network change guideline/migration runbook and provide the service acceptance report.

Qualifications

WHO ARE YOU:

• Minimum Degree in Business Mgmt Computer Science Electronic Engineering or equivalent Telecommunications in country qualification.
• At least 8-10 years of experience in the Information Technology / Telecom Industry.

• Proven track record in producing, communicating, and documenting successful technical customer solutions

• Working Experience on enterprise customers projects: Network Solutions (MPLS & SDWAN)

• Must demonstrate a strong understanding of Firewalls Architecture with hands‑on experience.

• Must have strong experience with Complex Routing & Switching Environments

• Will be an addon to have skills in Data Centre, ACI and Access.

• Ability to work independently is critical

• Experience in implementing patches.

• Strong troubleshooting and problem-solving skills

• Strong Customer Support and interpersonal skills are required

• Degree or equivalent experience in Engineering or Computer Technologies

• Change management/ Project Management knowledge along with ITIL knowledge

• Be autonomous and agile in changing environments, with a sense of initiative and proactivity

• Strong communication & Analytical skills

• Quality and process-oriented

• Attention to detail, understanding of process interlocks and dependencies

• Proficiency in English is a must, and knowledge of French/Spanish and/or German is considered an asset

KNOWLEDGE & SKILLS:

• Versa Certified SD-WAN Associate (VNX100)

• Versa Certified Administrator - SD-WAN Specialist VNX300

• Versa Networks secure SD-WAN Practitioner (VSDP)

• Cisco 300-415 ENSDWI /CCNP/CCDP/CCIP, ITILV3

• Tech Stack:
• MPLS IPVPN, SDWAN VERSA (Preferred) / Viptela/Cisco, Network Boost, Riverbed, Z-Scalar, Voice - IP Telephony & security, routing protocols such as OSPF, EIGRP, BGP, RIPV2, MPLS, MPLS VPN, VoIP, ISDN DDR, Dial Solutions (PPP/L2F), Switching, DSL, IPSEC, GRE, Tunnelling, Underlay & Overlay protocols. Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, Nexus switches, Wireless LAN.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.