Expert Instructor

Allscripts

Pune District

Hybrid

INR 1,500,000 - 2,100,000

Full time

14 days+

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Benefits offered by this job

Hybrid work

Tuition Reimbursement Program

Quarterly Recharge Days

Peer-based incentive Cheer awards

Job summary

Veradigm is seeking an Expert Training Consultant in India to own and deliver end-to-end communication-skills training for the Provider Support cohort. You will design curriculum, coach associates, and track outcomes across speaking, pronunciation, grammar, listening, and writing.

The role involves updating content based on results, leveraging Gong data, and ensuring ongoing capability as per US benchmarks. Evening shift aligned to US hours, hybrid work model.

Qualifications

Design and deliver end-to-end communication-skills training for India Provider Support.
Translate assessment data into targeted coaching content and outcomes.
Bridge vendor-delivered programs to internal ownership with measurable impact.

Responsibilities

Design original content and curriculum for Speaking, Pronunciation, Grammar, Listening, and Writing.
Deliver training via coaching sessions, workshops, and group interventions.
Track outcomes from diagnostics through reassessment and reporting.
Use Gong recordings and quality findings to identify gaps and craft follow-up content.
Maintain onboarding content and establish refresher cadence to sustain gains.

Skills

Curriculum design

Training delivery

ESL instruction

Coaching

Stakeholder comms

Content creation

Education

Bachelor's degree

Tools

SpeechX

Gong

Job description

Position Summary

The Expert Training Consultant will take end-to-end ownership of communication-skills training for the India Provider Support cohort - both creating the training content and delivering it directly to associates. This is a combined content-creation-and-delivery role: the consultant designs the curriculum and coaching materials for Speaking, Pronunciation, Grammar, Listening Comprehension, and Writing, and also personally delivers that training, tracks outcomes, and adjusts the approach based on results. The goal is measurably improved communication outcomes for support staff, sustained over time - not a single completed training cycle.

Key Responsibilities

Design and continuously develop original communication-skills training content and curriculum - covering Speaking, Pronunciation, Grammar, Listening Comprehension, and Writing - grounded in the real calls and tickets Provider Support associates handle.
Directly deliver that content through coaching sessions, workshops, and 1:1/group interventions - combining content creation with hands‑on delivery rather than owning one without the other.
Hold end-to-end responsibility for training outcomes: from diagnostic review of assessment results, through coaching delivery, to re-assessment and reporting on movement.
Use Gong call recordings and TQM quality findings to identify live communication gaps and translate them into targeted coaching content and follow‑up.
Track associate progress using SpeechX assessment data, and report movement toward the US-benchmark cohort to the Program Owner and leadership stakeholders.
Build and maintain onboarding content so new hires are assessed and coached on communication skills from day one.
Establish a recurring refresher cadence to sustain gains after initial coaching and catch regression early.
Partner with Team Leads/Managers on associate participation, scheduling, and documented handling of non‑completion.
Serve as Veradigm's internal subject‑matter expert on ESL/communication‑skills training, reducing dependence on external vendor delivery.

Education Qualification

Bachelor's degree or equivalent technical/business experience

Experience and Knowledge, Skills & Abilities

Required

7+ years relevant work experience; 2–3 years at the Senior level or equivalent
Prior experience transitioning a vendor-delivered training program to an internally owned model
Track record of providing consistently excellent customer service
Strong grounding in English-language instruction across speaking, pronunciation, grammar, listening comprehension, and writing
Strong written, oral, and presentation skills for audience‑appropriate delivery.
Strong reporting and stakeholder‑communication skills - able to translate coaching activity and assessment data into clear progress updates
Demonstrated experience both designing and delivering corporate communication or ESL/soft‑skills training content - not solely facilitating material created by others
Experience working in a support, BPO, or shared‑services environment, or coaching staff who communicate with a US or other English‑speaking customer base
Ability to rapidly learn new software to support learning development and delivery.
Ability to effectively handle multiple tasks.

Preferred

Background in instructional design or corporate training and development
Experience with proficiency‑banding frameworks (e.g., Red/Orange/Green or similar staged development models)
Basic understanding of the US healthcare market and the Veradigm customer base.
Comfort working with language‑assessment platforms (e.g., SpeechX or a comparable tool) and call‑recording/quality platforms (e.g., Gong) to inform coaching content

Working Arrangements & Travel

Standard work week with Hybrid working model.
No travel required - this is an India-based, non‑travel position.
Evening shift required, aligned to US business hours, to support live coaching and Gong review during the India Provider Support cohort's active call windows.

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.