Training Consultant

Francisco Partners

Pune District

On-site

INR 600,000 - 900,000

Full time

11 days ago

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Job summary

Veradigm is seeking a Training Consultant for onsite work in Pune to deliver and improve training programs across front-end, mid-cycle, and back-end RCM functions. You will onboard learners, translate policies into engaging content, and track progress toward proficiency.

This role blends classroom facilitation, on-the-job coaching, and performance feedback to ensure associates reach and sustain proficiency. Strong communication and cross-functional collaboration are essential.

Qualifications

Bachelor's degree in Education, Instructional Design, Healthcare Admin, or related field, or equivalent combo of education and experience.
2-4 years’ experience designing, developing, and delivering training programs.
Knowledge of adult learning principles and instructional design methodologies.
Experience creating training materials: presentations, job aids, guides, e-learning content, performance support resources.
Strong verbal, written, presentation, and facilitation skills.
Ability to communicate complex information to diverse audiences.
Experience collaborating with cross-functional teams and subject matter experts.
Ability to assess training needs and develop effective solutions.

Responsibilities

Assess learning needs by partnering with business leaders, clients, and SMEs.
Design, develop, and maintain training programs and materials.
Deliver instructor-led, virtual, and self-paced training to employees and clients.
Translate complex concepts into engaging learning experiences.
Support change initiatives by delivering training for new solutions and processes.
Facilitate onboarding and readiness activities to accelerate proficiency.
Evaluate training effectiveness through assessments and feedback.

Skills

Verbal communication

Written communication

Facilitation

Presentation skills

Project management

Cross-functional collaboration

Microsoft Office

Education

Bachelor's degree

Tools

LMS

Authoring tools

Office Suite

Job description

Training Consultant, Onsite, Pune

POSITION-SPECIFIC OVERVIEW

This position delivers the curriculum designed by the Training Manager to new and existing associates across front-end, mid-cycle, and back-end RCM functions. Acting as the primary point of contact for learners during onboarding, nesting, and refresher training, the Trainer translates policies, payer rules, and system workflows into engaging, easy-to-follow instruction, and closely tracks each trainee's progress toward production readiness. This is a hands-on, floor-facing role that blends classroom facilitation, on-the-job coaching, and performance feedback to ensure every associate reaches proficiency quickly and sustains it once in production.

CORE RESPONSIBILITIES

Assess learning and performance needs by partnering with business leaders, clients, subject matter experts, and stakeholders to identify knowledge gaps and training requirements.
Design, develop, and maintain training programs, curricula, learning materials, job aids, and performance support resources that support role effectiveness and business objectives.
Deliver instructor-led, virtual, and self-paced training programs to employees, clients, and end users on products, processes, workflows, services, and organizational initiatives.
Translate technical, operational, and business concepts into engaging, audience-appropriate learning experiences that promote understanding and skill development.
Support implementation, activation, and change initiatives by developing and delivering training that enables successful adoption of new solutions, technologies, processes, and operational practices.
Facilitate onboarding, knowledge transfer, and readiness activities to accelerate learner proficiency and support successful transitions.
Evaluate training effectiveness through assessments, participant feedback, performance metrics, and stakeholder input, and implement continuous improvements to learning programs.
Collaborate with cross-functional teams to ensure training content remains accurate, current, aligned with product enhancements, operational requirements, and organizational priorities.
Provide coaching, consultation, and ongoing learning support to reinforce knowledge application and improve individual and team performance.
Maintain training records, learning content repositories, and instructional documentation in accordance with established standards and processes.
Monitor industry trends, adult learning methodologies, and emerging training technologies to enhance learning effectiveness and user engagement.
Contribute to the development of learning strategies and best practices that support workforce readiness, operational consistency, customer success, and business performance.

REQUIRED QUALIFICATIONS

Bachelor's degree in Education, Instructional Design, Business Administration, Healthcare Administration, Healthcare Information Technology, Communications, Organizational Development, or a related field, or equivalent combination of education and experience.
2-4 years’ experience designing, developing, and delivering training programs, learning solutions, or instructional content.
Knowledge of adult learning principles, instructional design methodologies, and learning facilitation techniques.
Experience creating training materials, including presentations, job aids, guides, e-learning content, and performance support resources.
Strong verbal, written, presentation, and facilitation skills.
Ability to communicate complex business, operational, or technical information to diverse audiences.
Experience collaborating with cross-functional teams, stakeholders, and subject matter experts.
Ability to assess training needs and develop solutions that address knowledge and performance gaps.
Strong organizational, planning, and project management skills.
Proficiency with Microsoft Office applications and learning technologies used to develop and deliver training.
Ability to manage multiple priorities and adapt to changing business needs.

PREFERRED QUALIFICATIONS

Experience in healthcare, healthcare technology, software, SaaS, revenue cycle management, clinical operations, or related industries.
Experience supporting software implementations, system deployments, business process changes, or organizational transformation initiatives.
Knowledge of healthcare workflows, regulatory requirements, reimbursement processes, medical coding, or healthcare operations.
Experience with instructional design frameworks such as ADDIE, SAM, or similar methodologies.
Experience developing e-learning content using learning authoring tools.
Experience with learning management systems (LMS) and learning analytics.
Experience facilitating virtual instructor-led training and large-scale training programs.
Change management, organizational effectiveness, or user adoption experience.
Experience consulting directly with clients or customer-facing stakeholders.
Professional certifications related to training, learning, instructional design, project management, or change management.

PHYSICAL DEMANDS/WORKING CONDITIONS

Primarily works in a standard office environment. Sit/Stand at a desk working consistently on a computer. Frequently talking, hearing, seeing, and heavy use of a keyboard and mouse. May require working after hours.

Job Location: Pune, India office.
Working Arrangements: 5 days/Week, US Work Hours (7:30pm to 4:30am IST)

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.