Experience Store Manager

ESP Engineered; Nagpur City; On-site; INR 600,000 - 900,000; Full time

Job summary

ESP Engineered in Nagpur City seeks a seasoned leader to manage the SolarSquare Experience Centre. This role focuses on enhancing customer experience, converting foot traffic into sales, and leading a team of Experience Leads. The ideal candidate has over 5 years in retail sales and store management, possesses strong leadership skills, and is proficient with CRM tools. This is an opportunity to drive operations excellence within a leading renewable energy brand.

Qualifications

• 5+ years of experience in retail sales & store management.
• Strong team leadership and performance coaching abilities.
• Experience in CRM tools and data-driven decision-making.
• Excellent communication and problem-solving skills.
• Ability to meet targets in a high-conversion store.

Responsibilities

• Lead and manage the overall operations of the SolarSquare Experience Centre.
• Drive customer walk-ins to conversions for a seamless in-store experience.
• Manage and mentor a team for improved customer engagement.
• Oversee daily operations to maintain a high-standard customer experience.
• Monitor and improve the lead conversion funnel.

Skills

Retail sales experience

Store management

Team leadership

CRM tools proficiency

Customer service

Job description

At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftopsolarand move away from traditional coal electricity. We are a full-stack D2C residentialsolarbrand - designing, installing, maintaining (after-sales) and financingsolarsystems for home-owners across India.

In 3 years, we have scaled to become the leading residentialsolarbrand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch tosolar. We are looking for leaders to join us in this mission.

Know us a bit better through these links:

Lead and manage the overall operations of the SolarSquare Experience Centre.

Drive customer walk-ins to conversions, ensuring a seamless and premium in-store experience.

Manage and mentor a team of Experience Leads for improved customer engagement and sales effectiveness.

Act as the bridge between customers, on-ground teams, and the central team to drive revenue, insights, and operational excellence.

Play a key role in expansion planning, including identifying new locations based on footfall and market potential.

Store Management & Operations:

• Oversee daily operations to maintain a high-standard customer experience.
• Ensure proper store infrastructure, including security, hygiene, maintenance, and ambiance.
• Manage kiosk coordination, in-store events, and BTL activities.
• Lead, train, and coach the Experience Leads on customer service, sales approach, and performance goals.
• Conduct regular sales reviews, team huddles, and development sessions.
• Foster a target-driven, high-energy work culture.

Customer Experience & Lead Conversion:

• Monitor and improve the lead conversion funnel from footfall to deal closure.
• Support the team in handling customer escalations and closing high-value deals.
• Coordinate with the operations team for timely scheduling of Design Evaluation Visits (DEVs).
• Track and analyze key metrics: store footfall, conversion rates, and revenue generation.
• Implement strategies to optimize sales and improve store performance.
• Execute local initiatives to boost visibility and lead inflow.

Strategic Expansion & Reporting:

• Scout new potential store locations using audience insights and traffic data.
• Provide data-backed insights and reports to the central team.
• Highlight on-ground challenges and opportunities to improve product, process, and customer experience.

Qualifications & Skills

Must Haves:

• 5+ years of experience in retail sales & store management.
• Strong team leadership and performance coaching abilities.
• Experience in CRM tools, sales funnel tracking, and data-driven decision-making.
• Excellent communication, customer service, and problem-solving skills.
• Demonstrated ability to meet targets and drive high-conversion store environments.

Good to Have:

• Background in solar, real estate, financial services, or premium consumer goods.
• Hands-on exposure to BTL marketing, in-store events, and customer activations.
• Passion for renewable energy, sustainability, and impact-driven work.