Customer Delight Manager

ESP Engineered; Delhi; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Attractive salary + performance-based incentives

Fast-track growth in the booming clean tech sector

Structured onboarding & training

Opportunity to make real impact in India’s clean energy movement

Job summary

SolarSquare is seeking a Customer Delight Manager in Delhi, India, to ensure a smooth and delightful customer journey post-sale. You will serve as the main point of contact during project execution, manage customer communications, and strive for high satisfaction rates. Ideal candidates have 1–5 years in customer success or related fields, strong communication skills in local language and English, and a passion for the clean energy sector. Attractive salary and growth opportunities are offered.

Qualifications

• 1–5 years in customer success, project coordination, operations, or service roles.
• Background in engineering, customer service, or operations is a plus.

Responsibilities

• Serve as the primary point of contact for customers during project execution.
• Provide regular updates on progress, timelines, and post‑installation support.
• Handle complaints, queries, or concerns with empathy and urgency.
• Proactively resolve customer escalations in coordination with internal teams.
• Ensure TAT and NPS targets are met or exceeded.

Skills

Excellent verbal and written communication (Local language + Hindi/English)

Customer-first approach and empathy under pressure

Strong coordination and multitasking ability

Familiarity with CRMs and Google Sheets

Education

Graduate (any discipline)

Job description

At SolarSquare, we’re building the Home-Energy brand of future India. We help Indian homes transition to clean, affordable solar energy, moving away from coal-based electricity. As a full-stack D2C residential solar brand, we design, install, finance, and maintain solar systems for homeowners across India.

In just 3 years, we’ve become the leading residential solar brand in India—driven by:

Reporting To – State Operations Head (SOH)

Employment Type – Full-time

Role Overview

As a Customer Delight Manager, you will be the face of SolarSquare for our customers post‑sale—ensuring every customer journey is smooth, timely, and delightful. Your mission is to transform installations into memorable experiences, driving top‑tier service and post‑installation satisfaction.

You will manage on‑ground customer communication, handle escalations, coordinate internally for issue resolution, and ensure every solar project ends with a delighted customer.

If you’re obsessed with customer satisfaction, love solving operational challenges, and want to make a real impact in India’s clean energy journey—this role is for you.

Key Responsibilities

• Serve as the primary point of contact for customers during project execution.
• Provide regular updates on progress, timelines, and post‑installation support.
• Handle complaints, queries, or concerns with empathy and urgency.
• Proactively resolve customer escalations in coordination with internal teams (Ops, Design, Legal, Service).
• Ensure TAT and NPS targets are met or exceeded.

Quality Monitoring

• Conduct post‑installation quality checks (remotely or in‑person where needed).
• Ensure checklists, system readiness, and final handovers meet SolarSquare standards.

Documentation & Handover

• Oversee proper documentation of project status, net metering, and compliance closure.
• Coordinate final handovers and feedback collection.

Feedback & Improvement

• Capture customer feedback and elevate insights to improve processes.
• Support initiatives to improve NPS, reduce cancellations, and drive referrals.

Key Requirements

Education

Graduate (any discipline). Background in engineering, customer service, or operations is a plus.

Experience

1–5 years in customer success, project coordination, operations, or service roles.

Skills

• Excellent verbal and written communication (Local language + Hindi/English).
• Customer‑first approach and empathy under pressure.
• Strong coordination and multitasking ability.
• Familiarity with CRMs and Google Sheets.

Other Requirements

• Smartphone with internet.
• Willingness to travel locally and work weekends.
• Preferred Female Candidate.

What We Offer

• Attractive salary + performance‑based incentives.
• Fast‑track growth in the booming clean tech sector.
• Structured onboarding & training.
• Opportunity to make real impact in India’s clean energy movement.