Customer Delight Manager

ESP Engineered; Ahmedabad District; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Attractive salary + performance-based incentives

Fast-track growth in the booming clean tech sector

Structured onboarding & training

Opportunity to make real impact in India's clean energy movement

Job summary

SolarSquare is looking for a Customer Delight Manager to ensure excellent customer experiences post-sale through prompt communication and issue resolution. The role involves managing customer communications, monitoring quality, and documenting project statuses while fostering customer satisfaction.

If you have a graduate degree and 1-5 years of experience in customer service or project coordination, this role could be your gateway into India's clean energy sector with attractive incentives and a structured growth path.

Qualifications

• 1–5 years in customer success, project coordination, operations, or service roles.
• Background in engineering, customer service, or operations is a plus.

Responsibilities

• Serve as the primary point of contact for customers during project execution.
• Provide regular updates on progress, timelines, and post-installation support.
• Handle complaints, queries, or concerns with empathy and urgency.
• Proactively resolve customer escalations in coordination with internal teams.
• Conduct post-installation quality checks and ensure standards are met.

Skills

Excellent verbal and written communication (Local language + Hindi/English)

Customer-first approach and empathy under pressure

Strong coordination and multitasking ability

Familiarity with CRMs and Google Sheets

Education

Graduate (any discipline)

Job description

At SolarSquare, we’re building the Home-Energy brand of future India. We help Indian homes transition to clean, affordable solar energy, moving away from coal-based electricity. As a full-stack D2C residential solar brand, we design, install, finance, and maintain solar systems for homeowners across India.

In just 3 years, we’ve become the leading residential solar brand in India—driven by:

Reporting To - State Operations Head (SOH)

Employment Type - Full-time

Role Overview

As a Customer Delight Manager, you will be the face of SolarSquare for our customers post-sale— ensuring every customer journey is smooth, timely, and delightful. Your mission is to transform installations into memorable experiences, driving top-tier service and post-installation satisfaction.

You will manage on-ground customer communication, handle escalations, coordinate internally for issue resolution, and ensure every solar project ends with a delighted customer.

If you're obsessed with customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey—this role is for you.

Key Responsibilities

• Serve as the primary point of contact for customers during project execution
• Provide regular updates on progress, timelines, and post-installation support
• Handle complaints, queries, or concerns with empathy and urgency
• Proactively resolve customer escalations in coordination with internal teams (Ops, Design, Legal, Service)
• Ensure TAT and NPS targets are met or exceeded

Quality Monitoring

• Conduct post-installation quality checks (remotely or in-person where needed)
• Ensure checklists, system readiness, and final handovers meet SolarSquare standards

Documentation & Handover

• Oversee proper documentation of project status, net metering, and compliance closure
• Coordinate final handovers and feedback collection

Feedback & Improvement

• Capture customer feedback and elevate insights to improve processes
• Support initiatives to improve NPS, reduce cancellations, and drive referrals

Key Requirements

• Education: Graduate (any discipline). Background in engineering, customer service, or operations is a plus.
• Experience: 1–5 years in customer success, project coordination, operations, or service roles.
• Skills:
  • Excellent verbal and written communication (Local language + Hindi/English)
  • Customer‑first approach and empathy under pressure
  • Strong coordination and multitasking ability
  • Familiarity with CRMs and Google Sheets
• Other Requirements:
  • Smartphone with internet
  • Willingness to travel locally and work weekends
  • Preferred Female Candidate

What We Offer

• Attractive salary + performance-based incentives
• Fast‑track growth in the booming clean tech sector
• Structured onboarding & training
• Opportunity to make real impact in India's clean energy movement