Exit QA Expert

Deutsche Bank AG; Karnataka; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Best-in-class leave policy

Childcare assistance

Certifications sponsorship

Employee Assistance Program

Hospitalization Insurance

Health screening for 35 yrs. and above

Job summary

Deutsche Bank AG in Bangalore is seeking an Exit QA Expert to lead quality reviews of Managed exit KYC and Offboarding processes. You will act as SME, coordinate with stakeholders, ensure deadlines, and maintain audit readiness across the lifecycle.

With 8+ years in client-managed exit KYC or related processes, you will train teams, generate BAU reports, monitor queues, and drive process improvements, including applying AI tools to boost productivity while upholding data ethics.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 8+ years of minimum work experience in Client Managed exit KYC and Offboarding or related processes.
• Excellent knowledge of Know Your Customer (KYC) requirements and processes.
• Strong communication with stakeholders and teams.
• Proven ability to leverage AI tools to enhance productivity and ethics of data usage.

Responsibilities

• Act as SME for the process and point of contact in the absence of AVP.
• Coordinate with stakeholders to ensure regulatory and audit deadlines are met.
• Prepare process KOP and assist the team accordingly.
• Train new joiners and ensure mandatory trainings are completed.
• Prepare and publish BAU reports within deadlines.
• Distribute work, allocate volumes, and manage team huddles and escalation.
• Identify training needs and drive process improvments.
• Maintain audit readiness and effective risk management.

Skills

QA Analyst

KYC/Offboarding

Stakeholder communication

Problem solving

Training and coaching

AI tools proficiency

Education

Bachelor's degree

Tools

Microsoft Office

AI tools

Job description

Job Description:Job Title-Exit QA expert, ASLocation-Bangalore, IndiaRole DescriptionThe Managed exit KYC and Offboarding QA Analyst focuses on effective Quality Review of Client Managed exit KYC and Offboarding execution processes. The QA Analyst reviews key stages of the Managed exit KYC and Offboarding lifecycle and flags files that have not completed the required stages in accordance with the Standard Operating Procedures.QA Analyst has responsibility for maintaining high standards in QA Review of Managed exit KYC and Offboarding process, identify errors, provide feedback on the performance of the team & support Monthly QA MI inputsWhat we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilities Process:Acts as an SME to the process.Point of contact in absence of AVP.Arranging connects for the team with the StakeholdersEnsure that regulatory and audit deadlines and obligations are effectively met.Preparation of process KOP & assisting the team in KOP accordingly.Monitoring the mailboxes in terms of processing and queries.Allocating the volumes within the team.Creating the backup within the team.Providing training to the new joiners.Ensuring the mandatory trainings are completed by the team and yourself within the time.Ensuring all the BAU reports are prepared and published within the given timeline.Process direction/take charge of team huddles and actively involved on calls & projects.Should be able to manage multiple business lines / departments with appropriate controls.Should make informed decisions keeping business and other relevant departments in mind.Responsible to distribute work, assign account responsibilities coordinate necessary trainings within the process.Must be able to work well and adapt to change in a fast-paced environmentAdherence to STARC standards and procedures and ensuring that there are no lapses or gaps in control.Ensure that process should be Audit ready all the time.Demonstrate a proactive approach to all activities and create the environment for others to emulate this behaviour.Understand and effectively manage risks through timely and accurate escalationUnderstand the purpose of the process performed key risks and mitigating controls.Share knowledge and provide appropriate training, guidance or coaching for the teamUnderstand the purpose of the process performed key risks and mitigating controls.Investigate open items and resolve as required. Escalate unresolved open items per departmental policyControl:Following the Managed exit KYC and Offboarding processes and policies as per Global Managed exit KYC and Offboarding standards.Identify training needs of the team to improve performance.Effectively manages escalation notification to AVP with estimated potential or actual impact.Ensure all SLA’s defined by the Business are adhered with full quality and timeliness.Preparing daily/weekly & monthly reports where necessary.Provides transparency regarding operational incidents, root causes and proposed remediation. Plays a lead role in remediation.Change:Proactively identify Risk areas and propose Controls or Process improvement ideas to manager.Enhancing the automation ideas in the process.Encouraging the SMEs of the team to work on process improvement ideas.Downloading and updating the team with the constant process changes.Your skills and experienceMinimum bachelor’s degree or equivalent in relevant fieldCandidate should have at least 8+ years of minimum work experience in Client Managed exit KYC and Offboarding or related ProcessesExcellent knowledge of Know Your Customer (KYC) requirements and processes.Basic knowledge of Financial Products like Fixed Income, Equity etc. and financial instruments including Futures, Options, Swaps.Excellent communication skills. Should communicate clearly with Stakeholders.Microsoft Office/Suite proficient (Word, Excel, PowerPoint, etc.)Problem Solving Skills – ability to think ‘Out of the Box’ and independently work around issues that arise time to time.Ability to make the team work quickly and accurately, even under tight deadlines and should be flexible in working hours, also should be able to support in different time zones on rotational basis (if required).Problem Solving Skills – ability to think ‘Out of the Box’ and independently work around issues that arise time to time.Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.How we’ll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsAbout us and our teamsPlease visit our company website for further information:https://www.db.com/company/company.htmlWe strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.