Senior Operations Expert - Private Banking

Deutsche Bank; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Deutsche Bank in Bangalore, India, seeks an Operations Senior Expert, VP to oversee daily production activities, ensure SLA adherence, and manage first-level escalations. The role demands hands-on onboarding review, data amendments, and coordination with KYC/AML teams.

The candidate will lead a team of 15+, work across shifts, and apply AI tools to optimize workflows while maintaining data integrity and regulatory compliance. Strong communication and leadership are essential.

Qualifications

• German language B1/B2 level is a must for this role.
• 10+ years of experience in client onboarding and static data amendments in Private Banking.
• Managed a team of at least 15 people.
• Willing to work in multiple/rotational shifts.
• Hands-on experience reviewing client onboarding documentation.

Responsibilities

• Review client account opening documents as per regulatory and internal policies.
• Ensure data accuracy in the Private Banking system and in Account Opening Documents.
• Perform simple/complex static amendments in core banking systems.
• Input and authorize records for changes (address, signatures, etc.) in the core banking system.
• Conduct client due diligence searches and liaise with KYC/AML teams.
• Handle data cleansing projects and support data migration initiatives.
• Bring controls and efficiencies to existing processes.
• Interface with onshore teams, FO, auditors, and stakeholders on queries.

Skills

German language B1/B2

Communication

People management

Team leadership

Shift work

Client onboarding

Static data amendments

AI tools usage

Tools

Core banking systems

Job description

Operations Senior Expert, VP

Location: Bangalore, India

Role Description

The Team Leader will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in their absence and share best practices with the team.

What we’ll offer you

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Review client account opening documentation as per regulatory and internal policies.
• To ensure accuracy of data entered into the Private Banking system as well as the information in the Account Opening Documents.
• Perform simple / complex static amendments in core banking systems.
• Perform data input and authorize the records in core banking systems for simple changes from, Signature, address and contact number change, passport update, hold mail update, on-line banking to complex changes i.e., Update investment risk rating, structure changes and all other changes in the client account after account opening.
• Conduct client due diligence searches on the clients via external and internal internet searches.
• Perform signature verification and update client records in core banking systems.
• Liaise with KYC / AML team for any queries related to CDD searches and due diligence.
• Handle data cleansing projects by reviewing various client documents and the data in the core banking systems.
• Support project team on all data migration projects.
• Bringing controls and efficiencies in existing process.
• Face off to onshore, FO, auditors and various stakeholders in all process related queries.

Your skills and experience

• German Language B1/B2 level is must for this role.
• Good communication and strong people management skills
• Minimum 10+ years of experience in client on-boarding / Static data amendments in any Private Banking and should have managed a team size of at least 15 people.
• Hands on experience in reviewing client on-boarding documentation.
• Willing to work in Multiple/ rotational Shifts.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Experience Level Executive Level