Executive - Soft Services

Cushman & Wakefield Property Management Services India Private Limited; India; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Cushman & Wakefield in India is seeking an Executive - Soft Services to lead day-to-day operations of housekeeping, security, catering, waste management and related facilities support. You will manage vendors, supervise a team, enforce safety standards, drive sustainability initiatives and deliver reports to management.

This role requires strong leadership, budget oversight, and coordination with multiple internal stakeholders across campuses.

Qualifications

• Bachelor’s degree or equivalent in Facilities Management, Business Administration, or related field.
• 5-6 years of experience in managing soft services within corporate, hospitality, or facilities management environments.
• Strong vendor management and negotiation skills.
• Knowledge of health, safety, and environmental regulations related to soft services.
• Excellent communication, interpersonal, and leadership skills.

Responsibilities

• Manage day-to-day operations of soft services including housekeeping, security, catering, waste management, pest control, landscaping, and front office reception.
• Liaise with vendors and service providers to ensure timely and quality delivery of services.
• Conduct regular inspections and audits of service standards, ensuring compliance with company policies and safety regulations.
• Handle vendor contracts, manage service level agreements (SLAs).
• Coordinate with internal departments to address specific soft service requirements and resolve issues promptly.
• Maintain records related to soft service activities, expenditures, and vendor performance.
• Lead, train, and supervise the soft services team to ensure effective execution of responsibilities.
• Implement sustainability initiatives and ensure eco-friendly practices are followed.
• Generate reports on service performance, incidents, and improvement plans for management review.
• Awareness of EHS-related soft services.
• Manpower Management (Support Staff) and Data management

Job description

Job Title Executive - Soft Services Job Description Summary Job Description

Key Responsibilities

• Manage day-to-day operations of soft services including housekeeping, security, catering, waste management, pest control, landscaping, and front office reception.
• Liaise with vendors and service providers to ensure timely and quality delivery of services.
• Conduct regular inspections and audits of service standards, ensuring compliance with company policies and safety regulations.
• Handle vendor contracts, manage service level agreements (SLAs).
• Coordinate with internal departments to address specific soft service requirements and resolve issues promptly.
• Maintain records related to soft service activities, expenditures, and vendor performance.
• Support budget planning and monitor expenses related to soft services.
• Lead, train, and supervise the soft services team to ensure effective execution of responsibilities.
• Implement sustainability initiatives and ensure eco-friendly practices are followed.
• Respond promptly to emergency situations related to soft services and
• Generate reports on service performance, incidents, and improvement plans for management review.
• Awareness of EHS-related soft services.
• Manpower Management (Support Staff) and Data management

Qualifications & Skills

• Bachelor’s degree or equivalent experience in Facilities Management, Business Administration, or related field.
• 5-6 years of experience in managing soft services within corporate, hospitality, or facilities management environments.
• Strong vendor management and negotiation skills.
• Good understanding of health, safety, and environmental regulations related to soft services.
• Excellent communication, interpersonal, and leadership skills.
• Ability to multitask, prioritize, and work under pressure.
• Proficient in MS Office and facility management software tools.
• Problem-solving mindset and attention to detail.

INCO: “Cushman & Wakefield”

Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com