Executive - Sales Support

NITCO; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

NITCO in Mumbai is seeking a Sales Support professional with 1-2 years of relevant experience to manage MIS reporting, quotations, and client communications.

You will coordinate with Accounts, factory and marketing to ensure timely order processing, accurate data, and smooth dispatch, while maintaining professional communication with clients.

Graduate in any discipline with strong MS Excel/Word/PowerPoint skills and the ability to multitask and meet deadlines.

Qualifications

• Graduate in any discipline; relevant qualifications will be an advantage.
• 2-5 years of experience in sales support, sales coordination, or a similar role, preferably in a manufacturing or trading company.
• Mandatory working knowledge of MS Excel, MS Word, and MS PowerPoint.
• Good written and verbal communication skills.
• Strong attention to detail and numerical accuracy.
• Good coordination, follow-up, and organisational skills.
• Ability to manage multiple tasks and meet deadlines independently.

Responsibilities

• MIS and reporting: Prepare daily, weekly and monthly MIS reports with data accuracy.
• Quotation Preparation: Prepare quotations per sales requirements and verify pricing, quantities, specifications before sharing with clients.
• Client Communication: Send regular email updates to clients regarding order status, expected dispatch dates, and delivery schedule changes.
• Payment Coordination: Coordinate with Accounts to ensure advance payment and full payment before dispatch.
• Work Order Preparation: Prepare work orders for the factory team per system and approved requirements.
• Factory and Dispatch Coordination: Track order progress with the factory team and ensure timely production and dispatch; communicate delays.
• Marketing Support: Prepare presentations, reports, and documents required by the Marketing team.
• Sales and Client Coordination: Coordinate with clients and the sales team for commercial discussions and negotiations.
• Internal Coordination: Regular follow-ups with Sales, Accounts, Factory, Marketing and clients for smooth order processing.

Skills

MIS Reporting

Coordinating

Sales Coordination

Sales Support

Education

Graduate in any discipline

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Department:

Sales Support

Experience Required:

1-2years of relevant experience

Software Skills:

MS Excel, MS Word, and MS PowerPoint (Mandatory)

Key Responsibilities

1. MIS and Reporting: Prepare daily, weekly, and monthly MIS reports, ensuring accuracy of all data and numerical details.
2. Quotation Preparation: Prepare quotations as per sales requirements and verify pricing, quantities, specifications, and other details before sharing with clients.
3. Client Communication: Send regular email updates to clients regarding order status, expected dispatch dates, and changes in delivery schedules.
4. Payment Coordination: Coordinate with the Accounts team to ensure advance payment is received before raising work orders and full payment is confirmed before dispatch, as per company policy. Follow up on pending payments.
5. Work Order Preparation: Prepare work orders for the factory team as per the company system and approved requirements, ensuring all details are correct.
6. Factory and Dispatch Coordination: Track order progress with the factory team and ensure timely production and dispatch. Communicate any delays to the concerned teams.
7. Marketing Support: Prepare presentations, reports, and other documents required by the Marketing team.
8. Sales and Client Coordination: Coordinate with clients and the sales team for commercial discussions, negotiations, and query resolution while maintaining polite and professional communication.
9. Internal Coordination: Ensure regular follow-ups with Sales, Accounts, Factory, Marketing, and clients for smooth order processing and timely completion of activities.

Required Skills and Qualifications

• Graduate in any discipline; relevant qualifications will be an advantage.
• 2-5 years of experience in sales support, sales coordination, or a similar role, preferably in a manufacturing or trading company.
• Mandatory working knowledge of MS Excel, MS Word, and MS PowerPoint.
• Good written and verbal communication skills.
• Strong attention to detail and numerical accuracy.
• Good coordination, follow-up, and organisational skills.
• Ability to manage multiple tasks and meet deadlines independently.

Skills

• MIS Reporting
• Coordinating
• Sales Coordination
• Sales Support