Executive Sales Support

Tripjack; Mumbai; On-site; INR 450,000 - 600,000; Full time

Job summary

TripJack in Mumbai is seeking a proactive Sales Support Executive to back the Sales team, manage onboarding, and coordinate with travel partners. Strong Excel and CRM skills are essential.

You will handle data in Excel, manage vendor records, respond to partner queries, and ensure smooth cross-team collaboration with Portal, Technology, and Accounts. This role requires attention to detail and a customer-centric approach.

Qualifications

• 3–5 years of experience in Sales Support or related roles.
• Strong MS Excel/Google Sheets proficiency and CRM experience.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Support the Sales Team and Travel Partners with onboarding and activation.
• Collect, verify, and follow up on onboarding documents.
• Maintain agency master data in Excel and CRM systems.
• Handle agent-related requests and queries.
• Coordinate with Portal, Technology, Accounts, and other internal teams as required.
• Handle inbound and outbound calls through IVR.
• Process requests and ensure timely documentation and approvals.
• Maintain records of contracts, agreements, and communications.
• Adhere to internal SOPs and compliance requirements.
• Coordinate with Finance, Operations, and Customer Support teams for smooth execution.

Skills

MS Excel

Google Sheets

CRM tools

Communication

Interpersonal

Education

Graduate

Tools

CRM tools

MS Excel

Job description

Job Description:

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/3 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: Executive -Sales Support

Location: Lower Parel, Mumbai

Experience: 3-5 years

Education: Graduate

Job Summary

We are seeking a proactive and detail-oriented Sales Support Executive to support our Sales team in driving agent engagement, managing sales operations, and ensuring seamless coordination between internal stakeholders and travel partners. The ideal candidate should possess strong communication skills, excellent Excel proficiency, and a customer-centric mindset.

Job Responsibilities

• Support the Sales Team and Travel Partners with B2B portal onboarding and activation.
• Collect, verify, and follow up on mandatory onboarding documents.
• Maintain and update agency master data in Excel.
• Handle agent-related requests and queries.
• Coordinate with Portal, Technology, Accounts, and other internal teams as required.
• Handle inbound and outbound calls through IVR.
• Process credit requests received from the Sales Team.
• Verify KYC and supporting documents in the CRM.
• Update approved credit limits and policies in the system.
• Process credit enhancement and reduction requests as per approvals.
• Track pending approvals and ensure timely closure.
• Ensure timely completion of sales documentation and approvals.
• Maintain records of contracts, agreements, and communications.
• Adhere to internal SOPs and compliance requirements.
• Coordinate with Finance, Operations, and Customer Support teams for smooth execution.

Required Skills & Qualifications

• Graduate in any discipline.
• 3–5 years of experience in Sales Support, Travel Operations, Inside Sales, Customer Support, or a similar role.
• Prior experience in the travel industry will be preferred.
• Strong working knowledge of MS Excel, Google Sheets, and CRM tools.
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong attention to detail with effective problem-solving abilities.