Key Account Manager

Tripjack; Gurgaon; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

TripJack in Gurgaon seeks a dynamic Key Account Manager to manage and grow relationships with strategic travel agency partners. You will drive revenue growth, increase partner engagement, and identify opportunities while ensuring exceptional service across assigned accounts.

The role requires 6–10 years of experience in KAM/B2B travel sales, graduate education, and strong communication and negotiation skills.

Qualifications

• 3–6 years of experience in Key Account Management or B2B Travel Sales.
• Strong relationship management and account growth skills.
• Excellent communication, presentation, and negotiation skills.

Responsibilities

• Manage and develop relationships with key travel agency partners.
• Drive revenue growth and maximize business from assigned accounts.
• Analyze account performance and identify opportunities for business expansion.
• Increase partner adoption of TripJack products and services.
• Conduct regular business reviews and performance discussions with partners.
• Collaborate with Sales, Operations, and Support teams to enhance partner experience.
• Resolve partner concerns and ensure timely issue resolution.
• Promote new products, features, offers, and marketing initiatives.
• Monitor market trends, competitor activities, and customer requirements.
• Prepare account plans, business forecasts, and performance reports.
• Achieve monthly, quarterly, and annual revenue target.

Skills

Key Account Management

B2B Travel Sales

Relationship Management

Communication Skills

CRM tools

Education

Graduate

Tools

MS Excel

PowerPoint

CRM systems

Job description

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role : Key Account Manager

Location : Gurgaon

Experience : 6-10 years

Education : Graduate

Job Summary:

We are looking for a dynamic and customer-focused Key Account Manager (KAM) to manage and grow relationships with strategic travel agency partners. The role involves driving revenue growth, increasing partner engagement, identifying business opportunities, and ensuring exceptional service delivery across assigned accounts

Job Responsibilities:

• Manage and develop relationships with key travel agency partners.
• Drive revenue growth and maximize business from assigned accounts.
• Analyze account performance and identify opportunities for business expansion.
• Increase partner adoption of TripJack products and services.
• Conduct regular business reviews and performance discussions with partners.
• Collaborate with Sales, Operations, and Support teams to enhance partner experience.
• Resolve partner concerns and ensure timely issue resolution.
• Promote new products, features, offers, and marketing initiatives.
• Monitor market trends, competitor activities, and customer requirements.
• Prepare account plans, business forecasts, and performance reports.
• Achieve monthly, quarterly, and annual revenue target.

Required Skills & Qualifications:

• 3–6 years of experience in Key Account Management or B2B Travel Sales.
• Strong relationship management and account growth skills.
• Good understanding of travel products and booking platforms.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in MS Excel, PowerPoint, and CRM tools.
• Target-oriented with strong analytical and problem-solving abilities.
• Experience with Travel Tech Platforms, OTAs, GDS, DMCs, or Airline Sales preferred.