Executive ( Sales Support )

TripJack; Mumbai; Presencial; INR 420.000 - 640.000; Jornada completa

Descripción de la vacante

TripJack in Mumbai is seeking a proactive Sales Support Executive to back the Sales team, drive agent engagement, manage sales operations, and coordinate with internal stakeholders and travel partners.

The ideal candidate has 3–5 years of experience, strong Excel, CRM skills, and excellent communication, with a customer-centric mindset to ensure smooth onboarding and data integrity.

Formación

• Graduate in any discipline.
• 3–5 years of experience in Sales Support, Travel Operations, Inside Sales, Customer Support, or a similar role.
• Prior travel industry experience preferred.
• Strong MS Excel, Google Sheets, and CRM tools knowledge.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail with effective problem-solving abilities.

Responsabilidades

• Support the Sales Team and Travel Partners with B2B portal onboarding and activation.
• Collect, verify, and follow up on mandatory onboarding documents.
• Maintain and update agency master data in Excel.
• Handle agent-related requests and queries.
• Coordinate with Portal, Technology, Accounts, and other internal teams as required.
• Handle inbound and outbound calls through IVR.
• Process credit requests received from the Sales Team.
• Verify KYC and supporting documents in the CRM.
• Update approved credit limits and policies in the system.
• Process credit enhancement and reduction requests as per approvals.
• Track pending approvals and ensure timely closure.
• Ensure timely completion of sales documentation and approvals.
• Maintain records of contracts, agreements, and communications.
• Adhere to internal SOPs and compliance requirements.
• Coordinate with Finance, Operations, and Customer Support teams for smooth execution.

Conocimientos

Communication skills

Multitasking

Interpersonal skills

Attention to detail

Problem solving

Educación

Graduate

Herramientas

MS Excel

Google Sheets

CRM tools

Descripción del empleo

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India! We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners. With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role

Executive -Sales Support

Location

Lower Parel, Mumbai

Experience

3-5 years

Education

Graduate

Job Summary

We are seeking a proactive and detail-oriented Sales Support Executive to support our Sales team in driving agent engagement, managing sales operations, and ensuring seamless coordination between internal stakeholders and travel partners. The ideal candidate should possess strong communication skills, excellent Excel proficiency, and a customer-centric mindset.

Job Responsibilities

• Support the Sales Team and Travel Partners with B2B portal onboarding and activation.
• Collect, verify, and follow up on mandatory onboarding documents.
• Maintain and update agency master data in Excel.
• Handle agent-related requests and queries.
• Coordinate with Portal, Technology, Accounts, and other internal teams as required.
• Handle inbound and outbound calls through IVR.
• Process credit requests received from the Sales Team.
• Verify KYC and supporting documents in the CRM.
• Update approved credit limits and policies in the system.
• Process credit enhancement and reduction requests as per approvals.
• Track pending approvals and ensure timely closure.
• Ensure timely completion of sales documentation and approvals.
• Maintain records of contracts, agreements, and communications.
• Adhere to internal SOPs and compliance requirements.
• Coordinate with Finance, Operations, and Customer Support teams for smooth execution.

Required Skills & Qualifications

• Graduate in any discipline.
• 3–5 years of experience in Sales Support, Travel Operations, Inside Sales, Customer Support, or a similar role.
• Prior experience in the travel industry will be preferred.
• Strong working knowledge of MS Excel, Google Sheets, and CRM tools.
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong attention to detail with effective problem-solving abilities.