Executive – Retail & Cafeteria Operations

SmartQ; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

SmartQ is seeking an Executive – Retail & Cafeteria Operations to manage day-to-day cafeteria/pantry operations, maintain stock levels, implement FIFO and FEFO inventory practices, and ensure stock accuracy through audits and cycle counts. You will be skilled in inventory management, stock control, and employee relationship management.

Experience in minimizing inventory losses, ensuring policy compliance, and maintaining high visual stock standards is preferred.

Qualifications

• Bachelor's degree in administration, retail management, marketing or related discipline.
• 1+ years of hands-on experience in retail operations or mall/hypermarket environments.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced retail setting.

Responsibilities

• Oversee daily pantry operations and ensure smooth functioning of stores or mall operations.
• Monitor operational KPIs including employee satisfaction and operational efficiency.
• Ensure effective inventory management by adhering to FIFO (First In, First Out) principles to minimize wastage and maintain product freshness.
• Monitor stock levels and ensure timely stock replenishment to prevent stock-outs and overstocking.
• Track fast-moving and slow-moving inventory by analyzing consumption trends and patterns.
• Maintain optimum inventory levels based on historical data, seasonality, and employee demand.
• Conduct regular stock audits and physical inventory verification to ensure inventory accuracy.
• Coordinate with procurement and warehouse teams for timely replenishment of products.
• Identify high-consumption products and recommend stocking strategies to improve product availability.
• Monitor shrinkage, wastage, expiry, and inventory losses, implementing corrective actions wherever required.
• Generate inventory and consumption reports to support business decisions and demand forecasting.

Skills

Inventory management

Vendor coordination

Customer service

Communication

Multitasking

Education

Bachelor's degree in Administration/related

Job description

Are you excited to join our team as Executive–Retail & Cafeteria Operations?

Do you enjoy carrying out results‑driven retail and F&B operations with proven experience in managing daily store operations? If your answer is a resounding yes, then we are hunting for you.

As an Executive – Retail & Cafeteria Operations at SmartQ, your primary goal will be to take responsibility in managing day‑to‑day cafeteria/pantry operations, maintaining optimal stock levels, implementing FIFO and FEFO inventory practices, and ensuring stock accuracy through regular audits and cycle counts, skilled in inventory management, stock control (FIFO/FEFO), and employee relationship management. Experienced in minimizing inventory losses, ensuring compliance with company policies, and maintaining high visual stock/product standards.

Responsibilities

• Oversee daily pantry operations and ensure smooth functioning of stores or mall operations.
• Monitor operational KPIs including employee satisfaction, and operational efficiency.
• Ensure effective inventory management by adhering to FIFO (First In, First Out) principles to minimize wastage and maintain product freshness.
• Monitor stock levels and ensure timely stock replenishment to prevent stock‑outs and overstocking.
• Track fast‑moving and slow‑moving inventory by analyzing consumption trends and patterns.
• Maintain optimum inventory levels based on historical data, seasonality, and employee demand.
• Conduct regular stock audits and physical inventory verification to ensure inventory accuracy.
• Coordinate with procurement and warehouse teams for timely replenishment of products.
• Identify high‑consumption products and recommend stocking strategies to improve product availability.
• Monitor shrinkage, wastage, expiry, and inventory losses, implementing corrective actions wherever required.
• Generate inventory and consumption reports to support business decisions and demand forecasting.

Qualifications

• Any bachelor’s degree in administration, retail Management, Marketing, or a related discipline or diploma or professional certification in Retail Management, Supply Chain Management, Inventory Management, or Operations is an added advantage.
• Minimum 1+ years of hands‑on experience in retail operations, store management, inventory management, or customer service operations in supermarkets, hypermarkets, FMCG, or mall operations is preferred.
• Excellent communication and interpersonal skills with the ability to coordinate effectively with customers, teams, vendors, and internal stakeholders.
• Ability to manage multiple priorities in a fast‑paced retail environment while maintaining operational standards.