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Talent Hired-the Job Store is seeking an Order Management professional to oversee end-to-end order processing, dispatch readiness, and billing documentation in a manufacturing setup. You will handle PO review, SAP entries, and coordination with production, planning, and logistics to ensure timely dispatch and accurate invoicing.
The role requires 2–5 years of experience in B2B sales operations or supply chain, with strong SAP SD and Excel skills, and a keen eye for detail.
Role Summary
This role is responsible for the endtoend Order Management and Dispatch cycle, covering activities from PO review SAP order entry scheduling planning dispatch documentation closure GRN followup.
The position ensures accurate documentation, ontime dispatch, firsttimeright billing, and supports faster collections through strong coordination and process discipline.
Review Purchase Orders and highlight deviations and nonstandard requirements.
Enter enquiries/orders in SAP with accurate BOM, taxes, delivery terms, and customer details.
Prepare delivery schedules in line with customer requirements and order commitments.
Finalize delivery schedules by securing customer agreement and coordinating with Purchase, Planning, Production, and Quality teams.
Resolve predispatch clarifications and maintain complete, updated order documentation.
Coordinate customer and thirdparty inspections as required.
Track order progress until dispatch readiness and communicate status updates to customers.
Coordinate LC/PI requirements and advance payments with customers and Finance.
Collect dispatch instructions and plan dispatch in coordination with logistics partners.
Issue dispatch instructions ensuring accuracy for invoicing and documentation compliance.
Track shipments and provide proactive updates to customers.
Ensure all required documents accompany the shipment (DC, packing list, test certificates, inspection reports, etc.).
Ensure zero mismatches between PO, DI, dispatch documents, and the final invoice.
Follow up for GRN posting and performance/inspection certificates.
Close documentation gaps quickly to avoid billing or collection delays.
Maintain auditready documentation for the full cycle: enquiry dispatch billing collection.
Coordinate with the Collections team for ageing updates and invoice pack completeness.
Strong understanding of the OrdertoCash (O2C) cycle in B2B/Manufacturing environments.
Proficiency in SAP (SD module) and MS Excel (filters, VLOOKUP, pivot tables).
High attention to detail and strong documentation accuracy.
Ability to coordinate effectively with Production, QA/QC, Purchase, Finance, and Logistics.
Effective communication with customers for schedules, dispatch updates, and documentation followup.
Ability to manage multiple orders, timelines, and documentation closures efficiently.
BE (Mechanical/Electrical preferred) or equivalent technical graduate.
2-5 years experience in B2B Marketing / Sales / Business Development
(Experience in Purchase / Supply Chain / Sales Operations will also be considered).
For candidates with relevant experience in these products, budget and designation should not be considered limiting factors.