Executive Manager - Sales POS - Mumbai

NITCO LIMITED; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

NITCO LIMITED is seeking an In-Store Sales Executive to manage customer walk-ins, answer product inquiries, and drive sales at the Mumbai store.

The role requires strong communication, negotiation skills, and a customer-focused approach, with knowledge of post-sales coordination and warranty processes. Fluency in English and the local language is expected.

Qualifications

• Experience in retail or in-store sales is preferred.
• Excellent communication and negotiation skills.
• Fluency in English and local language.

Responsibilities

• Greet and assist walk-in customers in a professional and friendly manner.
• Provide accurate information about products, features, pricing, and offers.
• Actively promote products to meet sales targets and convert inquiries into sales.
• Handle customer objections and negotiate to close deals effectively.
• Coordinate delivery, installation, or after-sales services and provide necessary documentation.
• Keep the display area clean, organized, and well-stocked.

Skills

Retail sales

Communication

Negotiation

Customer service

Product knowledge

Job description

Job Description:

Job Summary:

We are looking for a proactive and customer-focused In-Store Sales Executive to manage customer walk-ins, handle product inquiries, and drive sales. The ideal candidate will have excellent interpersonal and negotiation skills, a good understanding of post-sales processes, and the ability to create a positive shopping experience for every customer.

Key Responsibilities:

• Customer Handling: Greet and assist walk-in customers in a professional and friendly manner.
• Product Knowledge: Provide accurate information about products, features, pricing, and available offers.
• Sales Conversion: Actively promote products to meet sales targets and convert inquiries into confirmed sales.
• Negotiation: Confidently handle customer objections and negotiate to close deals effectively.
• Post-Sales Support: Ensure smooth coordination for delivery, installation, or after-sales services. Provide necessary documentation and follow-ups.
• Store Presentation: Ensure that the display area is clean, organized, and well-stocked.
• Customer Feedback: Collect and share customer feedback to help improve service and product offerings.

Requirements:

• Proven experience in retail or in-store sales (minimum 1 year preferred).
• Strong communication and negotiation skills.
• Ability to understand customer needs and match them with product offerings.
• Basic knowledge of post-sales processes like warranty, delivery, and service coordination.
• High level of integrity and customer service orientation.
• Fluency in [local language] and English.

Preferred Qualities:

• Friendly, confident, and persuasive personality.
• Quick learner with a positive attitude.
• Team player with an ability to work independently.

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