Executive Loyalty Program & MIS

Khyber Industries; Srinagar; Presencial; INR 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Khyber Industries in Srinagar, India, seeks a qualified professional to manage and optimize the Loyalty Program. The role involves overseeing points allocation, promotions, and the rewards catalogue, while tracking performance and reporting results.

You will analyze program data, benchmark against competitors, and coordinate with IT to implement improvements. The position emphasizes growing the loyalty program through data-driven marketing and cross-functional collaboration.

Qualificações

• Experience in managing loyalty programs and campaigns.
• Ability to analyze data and prepare actionable insights.
• Experience coordinating with IT for system improvements.

Responsabilidades

• Oversee day-to-day management of the Loyalty Program, including points, rewards, and promotions.
• Prepare loyalty program efficacy reports on a quarterly and annual basis.
• Collaborate with stakeholders to document requirements and improve CRM/SAP data handling.
• Drive data-driven decisions to grow and optimize the loyalty program.

Conhecimentos

Loyalty program management

Data analysis

Marketing strategy

Stakeholder collaboration

Ferramentas

SAP

CRM

Descrição da oferta de emprego

Job Description:

Day-to-day management of the Loyalty Program

• Managing points allocation, redemption, expiry, rewards catalogue and related digital assets
• Loyalty program promotions and campaigns to support marketing strategy and cement business unit
• Tracking, analyzing and reporting data and results of all promotions and campaigns.

Loyalty Program Analysis

• Prepare loyalty program efficacy report (quarterly & annual)
• Analyzing competitors loyalty programs and preparing periodic reports

Improve Loyalty Program

• Constantly get feedback from market and improve the programs
• Co-ordinate with Lead IT for constant improvement and tracking at tech end.

Grow Loyalty Program

• Promote data driven (fact-based) decision-making by showcasing knowledge and insights from the program
• Preparing loyalty program assessment and setting strategic stretched business goals(quarterly) with team and leaders to improve business performance and identify market uncertainties
• Work with the team to brainstorm new and innovative marketing schemes (ATL, BTL) to increase and to retain existing customer base.
• To grow Khyber Cement Loyalty Program to be on par with top loyalty programs in the market in terms of features, offers and partnership.

CRM System Management:

• Collaborating with stakeholders to gather and document business requirements, ensuring clarity and understanding.
• Adding or modifying data in CRM, ensuring data sanctity of CRM & coordinating with external vendor to ensure smooth running of CRM

Business Analysis:

• Analyze data sets generated through SAP & CRM to derive actionable insights, identify trends, and support decision-making processes.
• Identify inefficiencies in workflows or systems and proposing solutions to optimize business processes.

MIS Reporting:

• Prepare periodic (daily, weekly, monthly, annual, etc.) MIS reports for various stakeholders to facilitate smooth communication of business information to management
• Prepare reports for Sales Head for periodic reviews of sales team, technical team & channel partners, highlight gaps & identify improvement areas