Executive Housekeeper

Novotel Hotels; North Goa; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Accor is seeking an experienced hotel leader to oversee administration, customer service, financial planning, operations and personnel across a flagship property in Goa. The role requires strong process orientation, leadership, and a track record in upscale hotel management.

The candidate will implement systems to improve guest satisfaction, manage budgets, and drive efficiencies while ensuring compliance with health and safety policies.

Qualifications

• Strong process orientation and leadership abilities are essential.
• Entrepreneurial mindset with ability to drive change across a hotel network.
• Ownership of projects and ability to expand scope of responsibilities.
• Experience in upscale hotel environments and strong operational/technical knowledge.

Responsibilities

• Administration: Ensure statutory requirements are adhered to and systems support guest/associate satisfaction.
• Customer Service: Set up systems and train teams to meet guest satisfaction standards and monitor scores.
• Financial: Assist in budgeting, inventory control, and cost management of operating equipment and linens.
• Operational: Manage resources, ensure health & safety, and implement policies and procedures.
• Personnel: Hire team members and deliver in-house training to boost loyalty and performance.

Skills

Strong process orientation

Leadership abilities

Entrepreneurial

Drive change

Ownership of projects

Operational knowledge

Experience in upscale hotels

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Main Duties

Administration

• Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
• Departmental Systems: Set up systems to ensure implementation of organisational standards of guest and associate satisfaction.

Customer Service

• Set up systems, train and implement the same to ensure meeting of required standards of guests satisfaction
• Track Guest Satisfaction scores on a monthly basis and focus on areas of deficiency

Financial

• Optimum Stock Management: Ensuring the timely ordering of all supplies to minimize overstocking or unavailable items by setting up a system with the Purchase Manager.
• Production and implementation of annual budgets to ensure organizational profitability
• Managing, monitoring and controlling all inventories of operating equipment, linen and uniforms ensuring par stocks are maintained and costs are controlled.

Operational

• Resource Management to maximize performance and efficiency : Optimum ordering and efficient management of all resources available
• Compliance with Health & Safety Legislations : Training and implementation of all applicable policies
• Writing & Implementing Policies and Procedures: Ensuring adequate training is imparted to all associates.
• Ensuring all departmental communication standards are met

Personnel

• Hiring of team members, as per the HR plan of the organization
• Devising, Implementing & Delivering in-house training to ensure high level of employee satisfaction and efficiency.
• Creating an environment promoting employee loyalty & pride and encouraging associates to have high levels of commitment.
• Ensuring redressal of any associate complaints / issues

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Strong process orientation;
• Strong Leadership abilities and organizational skills;
• Entrepreneurial, thinks out of the box;
• Able to drive change and look for operational efficiencies/synergies across the network
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• Minimum 8 to 10 years of progressive upscale hotel experience of which at least 2 to 3 years in similar role.
• Strong Operational/Technical Knowledge