Executive - Front Office

C&W Services; India; On-site; INR 180,000 - 260,000; Full time

Job summary

Cushman & Wakefield is seeking a Front Desk/Facilities Support role in India to handle visitors, telephones, and site coordination. The incumbent will operate the EPABX, liaise with contractors, and assist with VIP visits, mail, and vendor verifications.

The role involves coordinating for interviews and meetings, maintaining contact lists, and ensuring security badge management in line with FM guidelines.

Responsibilities

• Handle visitors and front-desk telephone calls with professional courtesy.
• Coordinate facilities management services for interviews, meetings and common areas.
• Operate the EPABX system and log issues or malfunctions for timely resolution.
• Liaise with contractors for any EPABX or system software issues.
• Greet and guide office visitors as per FM guidelines.
• Maintain updated employee telephone number and address lists at site.
• Assist FM with VIP visits and important client meetings as directed.
• Arrange visiting cards for employees according to schedule.
• Help AFM with data entry and vendor bill verification tasks.
• Assist with mail management and mail routing.
• Arrange car/hotel bookings for staff when needed.
• Coordinate with Security to manage access badges activations/deactivations.
• Notify help desk/FM of any issues observed promptly.
• Report office equipment problems to Help desk/FM.
• Communicate with telecommunication agencies as required by FM.
• Implement all Cushman & Wakefield procedures at site as directed.
• Support EH&S standards at site as instructed by FM.

Skills

Customer service

Telephone etiquette

Coordination

Tools

EPABX system

Mail management tools

Job description

• Handling the Visitors and Telephone calls.
• Coordinating for FM services for interviews, meetings and common areas.
• Operate the EPABX system.
• To liaise with contractor for any malfunctions detected in EPABX and the system software.
• To take care of visitors to the office premises by receiving and guiding them properly in the manner as set out by FM.
• To continuously update the employees list of telephone numbers and addresses at site.
• To assist FM in organizing VIP visits and important client meetings as instructed.
• To coordinate in getting the visiting cards of the employees printed as per schedule.
• To assist the AFM in data entry and Vendor bill verification work.
• To assist in mail management
• Car/hotel bookings for the Staff.
• Co ordinate with the Security Team for all enable/deactivate the access badges
• To promptly notify help desk/FM about issue observed if any.
• To promptly inform the Help desk/FM about any office equipment if observed having any problem.
• Liaison with telecommunication agencies as and when required or instructed by FM.
• Implementing all C&W procedures as directed by FM at site.
• Assist FM in implementing the EH&S standards at site.
• Maintaining Inter-Departmental contact according to communication guidelines issued by FM.

INCO: “Cushman & Wakefield”