Executive – E commerce

Novasol Ingredients Pvt. Ltd.; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Novasol Ingredients Pvt. Ltd. in Ahmedabad district seeks an experienced E-commerce Operations Manager to oversee marketplace listings, D2C website operations, and product catalog optimization.

You will coordinate with Production, SCM, and Marketing to ensure inventory accuracy, run promotions, monitor KPIs, and deliver a seamless customer journey.

This role emphasizes cross-functional collaboration, content hygiene, analytics, and continuous improvement of online channels.

Responsibilities

• Manage product listings, catalogue creation, and optimization on marketplaces and D2C channels.
• Maintain catalogue accuracy and regular audits for SKU mapping, pricing, images, and attributes.
• Drive sales growth through promotions, campaigns, and product positioning; track KPIs.
• Coordinate inventory and order fulfilment with Production, SCM, Warehouse, and Dispatch teams.
• Partner with marketing for sponsored ads, keyword campaigns, promotions, and seasonal activities.
• Monitor customer queries, ratings, reviews, and feedback; resolve complaints to boost satisfaction.
• Generate MIS reports on sales, inventory, campaigns, and profitability; provide insights.
• Collaborate cross-functionally with Sales, Marketing, Production, R&D, Procurement, and Logistics.

Job description

1. Marketplace & D2C OperationsManage product listings, catalogue creation, and optimization on marketplaces such as Amazon, Flipkart and other online channels.Ensure accurate product descriptions, images, pricing, specifications, keywords, and content optimization. Manage D2C website operations, inventory visibility, and customer journey.
2. Catalogue Management & Content HygieneMaintain catalogue accuracy and ensure regular audits for SKU mapping, pricing updates, images, attributes, and product information. Coordinate product launches, new SKU onboarding, and listing approvals.
3. Sales Growth & Revenue ManagementDrive sales growth through promotions, marketplace campaigns, visibility programs, and product positioning.Monitor KPIs such as sales, conversion rate, ROAS, traffic, AOV, and repeat purchases. Identify growth opportunities across marketplaces and D2C channels.
4. Marketplace Operations & Inventory CoordinationCoordinate with Production, SCM, Warehouse, and Dispatch teams to ensure product availability and order fulfilment. Monitor stock levels and avoid stock-outs across online channels.Manage marketplace operational activities including order processing, returns, and claims.
5. Digital Marketing & Performance CampaignsCoordinate with marketing teams/agencies for sponsored ads, keyword campaigns, promotions and seasonal activities.Support SEO, performance marketing, and marketplace advertising initiatives.
6. Customer Experience & Reviews ManagementMonitor customer queries, ratings, reviews, and feedback. Ensure timely resolution of complaints and enhance customer satisfaction.
7. Analytics & ReportingGenerate MIS reports on sales performance, inventory movement, campaign effectiveness, customer trends, and profitability. Provide business insights and recommendations for growth.
8. Cross-Functional CoordinationWork closely with Sales, Marketing, Production, R&D, Procurement, and Logistics teams for smooth e-commerce operations and product launches.