Executive - Discharge

Paras Health; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Paras Health is seeking an experienced Executive Discharge Department to manage end-to-end patient discharge, coordinating with doctors, nursing, billing, pharmacy, insurance/TPA and medical records for timely, accurate discharge.

You will oversee discharge summaries, prescriptions, investigation reports and required documents, monitor discharge turnaround time, maintain records, escalate delays, and ensure adherence to hospital policies while delivering empathetic patient service.

Qualifications

• Graduate in any discipline is required.
• Degree/diploma in Hospital Administration or Healthcare Management preferred.
• 3–5 years' experience in hospital/healthcare settings is desirable.

Responsibilities

• Manage the complete patient discharge process from initiation to final discharge.
• Coordinate with doctors, nursing, billing, pharmacy, insurance/TPA and medical records.
• Ensure timely, accurate discharge summaries, prescriptions and documents.
• Monitor discharge turnaround time and escalate delays as needed.
• Maintain records and ensure adherence to hospital policies and confidentiality.

Skills

Discharge management

Coordination across teams

Hospital operations

Patient confidentiality

Attention to detail

Education

Graduate in any discipline

Hospital Administration / Healthcare Management preferred

Tools

HIS/HMIS

MS Office

Job description

Job Summary

We are looking for an experienced and patient-focused Executive Discharge Department to manage and coordinate the end-to-end discharge process for patients. The role will involve coordination with doctors, nursing, billing, pharmacy, insurance/TPA, medical records and other hospital departments to ensure timely, accurate and smooth patient discharge.

Key Responsibilities

• Manage the complete patient discharge process from initiation of discharge advice to final patient release.
• Coordinate with doctors and nursing teams for timely completion of discharge summaries, prescriptions, investigation reports and other required documents.
• Coordinate with Billing, Pharmacy, Insurance/TPA and Medical Records teams for clearance of all discharge formalities.
• Ensure discharge summaries and other patient documents are complete, accurate and available before discharge.
• Monitor pending discharge cases and proactively follow up with respective departments to minimize discharge turnaround time.
• Verify patient details, admission/discharge dates, consultant details and other relevant information in hospital systems.
• Coordinate with patients and attendants regarding discharge procedures, documentation and timelines.
• Handle queries and concerns of patients/attendants related to the discharge process in a professional and empathetic manner.
• Ensure all hospital policies, SOPs and documentation requirements are followed during discharge.
• Coordinate with the insurance/TPA desk for authorization and settlement-related requirements wherever applicable.
• Maintain proper records and documentation of discharged patients.
• Monitor Discharge TAT (Turnaround Time) and identify delays or process gaps.
• Prepare and maintain daily/weekly discharge-related reports and MIS.
• Escalate delayed or critical cases to the concerned senior/department for timely resolution.
• Ensure proper handover of discharge-related documents and records as per hospital protocols.
• Support process improvement initiatives to enhance patient experience and reduce discharge delays.
• Maintain confidentiality and security of patient information at all times.

Required Skills & Competencies

• Good knowledge of hospital discharge processes and patient lifecycle management.
• Strong coordination and follow-up skills.
• Good understanding of hospital billing, insurance/TPA and medical documentation processes.
• Excellent communication and interpersonal skills.
• Patient-centric approach with strong service orientation.
• Ability to handle multiple discharge cases simultaneously in a fast-paced hospital environment.
• Good problem-solving and escalation management skills.
• Working knowledge of HIS/HMIS and MS Office.
• Strong attention to detail and accuracy in documentation.
• Ability to work effectively with doctors, nurses, patients, attendants and cross-functional hospital teams.

Qualification

• Graduate in any discipline.
• Candidates with a degree/diploma in Hospital Administration, Healthcare Management or related field will be preferred.

Experience

• 3 to 5 years of relevant experience in a hospital/healthcare setup, preferably in Discharge, Patient Services, Billing, TPA/Insurance or Front Office operations.