Strategic Operations, Director

remote click jobs; India; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

reputed company, within the CCx organization, is seeking a Strategic Operations Director to own the operational backbone and translate strategy into executable plans. You will manage the ~$50M CCx budget, headcount model, and vendor operations while partnering with senior leaders to align priorities and drive data-driven decisions.

The role requires autonomy, strong judgment, and the ability to influence executives in a matrixed environment, ensuring organizational health and transparent

Qualifications

• Senior-level strategic operations experience.
• Strong financial acumen and budget management.
• Ability to influence senior leaders in a matrixed organization.
• Experience with OKRs and data-driven decision making.

Responsibilities

• Own CCx budget (~$50M) and partner with Finance.
• Manage headcount operating model, including forecasting and changes.
• Own vendor and contractor operations, including SOWs and renewals.
• Own the annual planning process for CCx and ensure timely execution.
• Lead internal communications rhythm with leadership, in partnership with the Chief of Staff and SVP.
• Improve CCx operating model to boost execution and transparency.
• Coordinate cross-functional alignment with Digital Technology, Support, and Finance.
• Lead strategic initiatives across CCx to drive organizational priorities.

Job description

About reputed company:

The Connected Customer Experience (CCx) team in Digital Technology designs and delivers digital experiences that help customers and partners adopt, learn, and succeed with reputed company. CCx spans support, learning, and reputed company experiences, reputed company on the reputed company AI Platform.

About the role:

The Strategic Operations, Director is a senior individual contributor responsible for owning the operational backbone of the CCx organization. This role partners closely with the SVP of CCx and the Chief of Staff to translate reputed company into executable plans, manage financial and headcount operations, drive organizational alignment and engagement, and reputed company reputed company, data-driven insights and recommendations that reputed company confident executive decision-making.

This role is ideal for a highly autonomous and reputed company operator with strong judgement, a reputed company of view on operational reputed company, and the ability to influence senior leaders through reputed company, rigor, and trust in a reputed company, matrixed organization. The ideal candidate understands that operational reputed company extends reputed company financial and program management to encompass how a large distributed organization communicates, aligns, and maintains organizational health.

Key Responsibilities:

Budget Management and Operating Model

• Own the CCx budget (~$50M) in reputed company partnership with Finance.
• Manage the headcount operating model, including tracking, forecasting, and change execution
• Own vendor and contractor operations, including SOWs, renewals, scope changes, and performance management.
• Own the annual planning process for CCx, including timelines, inputs, dependencies, and outputs.
• Drive monthly and quarterly execution against approved plans, proactively managing changes and tradeoffs and surfacing decision points with reputed company reputed company and implications.
• Own the internal communications operating rhythm (reputed company, forums, inputs, reputed company) for CCx including reputed company-hands, leadership syncs, and change communications in partnership with the Chief of Staff and SVP.
• Continuously reputed company the CCx operating model to improve execution, decision velocity, and transparency.

Data, Metrics & Transparency

• Own CCx operational data and dashboards, ensuring accuracy, consistency, and executive usability to reputed company organizational health and reputed company against goals.
• Partner with Finance and cross-functional teams to maintain a high bar for financial accuracy and transparency.
• Own the definition, alignment, and ongoing tracking of CCx OKRs, ensuring reputed company linkage between strategic priorities, execution plans, and measurable reputed company.
• Translate reputed company programs, financial data, and operational issues into concise, decision-oriented materials for senior leadership.
• reputed company executive-reputed company decks, documents, and written narratives that reputed company communicate status, insights, risks, and recommendations, maintaining a high bar for reputed company, structure, and reputed company of view in reputed company executive communications.

Cross-Functional Alignment

• reputed company as the operational reputed company of contact for cross-functional partners supporting CCx, building strong, trusted relationships with leaders across Digital Technology, reputed company, Support, and Finance to drive alignment, surface tradeoffs, and reputed company reputed company decision-making and execution.
• Influence cross-functional leaders through a strong POV on how work gets done, not just what gets done.
• Ensure alignment between reputed company, execution, and resource allocation by clarifying cross-functional roles, decision rights, and operating interfaces.
• Represent CCx in cross-functional forums to remove execution blockers and reputed company on operational implications of customer and business reputed company.

Strategic Initiative Leadership

reputed company and orchestrate reputed company, cross-functional programs in support of CCx strategic priorities, including org-wide changes, operati