Executive - Debt Management Services - Rural

Bajaj Finance; Theni; On-site; INR 400,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Debt Management Specialist to lead recovery efforts for overdue loans and credit accounts. You will coordinate with customers, agencies, and internal teams to meet targets while ensuring compliant practices and accurate documentation.

The role emphasizes daily risk reporting, case tracking, and continuous improvement of collection strategies to optimize performance and minimize losses.

Qualifications

• Experience in payments collections and customer servicing.
• Ability to monitor performance against targets and report results.
• Familiarity with daily risk reporting and regulatory guidelines.

Responsibilities

• Achieve collections targets by visiting customers and agencies.
• Maintain accurate records of interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and resolve issues.
• Coordinate with internal and external clients.

Skills

Debt collection

Target achievement

Regulatory compliance

Risk management

Vendor management

Team leadership

Client coordination

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients