Executive - Debt Management Services - Rural

Bajaj Finance; Punasa; On-site; INR 300,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Debt Management Specialist responsible for overseeing recovery of overdue loan payments and coordinating field collections with customers and agencies. You will monitor performance, ensure legal compliance during repossession, maintain precise records, and report on collection activities while developing strategies to boost recovery rates.

The role also requires daily DRR management, strong coordination with internal and external clients, and prompt

Qualifications

• Must have experience in debt collection processes and familiarity with legal guidelines during repossession.
• Ability to monitor performance against targets and provide regular updates.
• Proven record of maintaining accurate customer interaction records and transactions.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking and portfolio management to meet AOP timelines.

Skills

Debt collection

Customer visits

Record keeping

Regulatory compliance

Job description

Job Purpose

The Debt Management Specialist will be Responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients