Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Purnia; On-site; INR 250,000 - 450,000; Full time

Job summary

Bajaj Finserv Limited seeks a Debt Management Specialist to coordinate and drive overdue payment recovery for loans and credit accounts. The role involves field visits to customers and agencies, monitoring performance, and ensuring compliance with legal guidelines during repossessions.

Applicants should be adept at maintaining precise records, generating regular collection reports, and handling escalations efficiently to meet targets.

Qualifications

• Experience in debt collection and recovery processes.
• Familiarity with regulatory guidelines related to asset repossession.
• Strong record-keeping and reporting skills.

Responsibilities

• Achieve collections targets by visiting customers/agencies and monitor performance.
• Ensure compliance with legal guidelines while repossessing products.
• Maintain accurate records of customer interactions and transactions and provide regular reports.

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency. Monitor performance against set parameters and provide regular updates. Ensure legal guidelines are complied with while repossessing products. Maintain accurate records of customer interactions and transactions. Provide regular reports on collection activities and performance. Handle escalations promptly and effectively to resolve issues. Daily DRR (Daily Risk Report) management. Develop and implement strategies to improve collection rates. Case to Case tracking. Resolution at per AOP with in agreed timelines. Portfolio Management. Debt Collection Strategy. Target Achievement. Regulatory Compliance. Reporting and Analysis. Risk Management. Team Leadership. Vendor Management. Co-ordinating with internal and external clients.

Required Qualifications and Experience

Achieve collections target by visiting customers/agency. Monitor performance against set parameters and provide regular updates. Ensure legal guidelines are complied with while repossessing products. Maintain accurate records of customer interactions and transactions. Provide regular reports on collection activities and performance. Handle escalations promptly and effectively to resolve issues. Daily DRR (Daily Risk Report) management. Develop and implement strategies to improve collection rates. Case to Case tracking. Resolution at per AOP with in agreed timelines. Portfolio Management. Debt Collection Strategy. Target Achievement. Regulatory Compliance. Reporting and Analysis. Risk Management. Team Leadership. Vendor Management. Co-ordinating with internal and external clients.