Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Periyapatna; On-site; INR 350,000 - 550,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist in India to manage delinquent accounts, recover overdue payments, and maintain strong financial relationships with clients. The role involves leading a team of collection officers, developing strategies to improve collection rates, and ensuring compliance with applicable regulations.

The incumbent will coordinate with internal and external clients, monitor daily risk reports, and strive to meet collection targets within agreed

Qualifications

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.

Job description

Job Purpose

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor Management
• Co-ordinating with internal and external clients.
• Debt Collection RecoveryRisk Mitigation Legal ProceedingsRecord Keeping ReportingCompliance Regulations

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor Management
• Co-ordinating with internal and external clients.
• Debt Collection RecoveryRisk Mitigation Legal ProceedingsRecord Keeping ReportingCompliance Regulations