Senior Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Bayad, Himatnagar; On-site; INR 300,000 - 520,000; Full time

Job summary

Bajaj Finserv Limited in India seeks a Debt Management Specialist to manage delinquent accounts, recover overdue payments, and safeguard client relationships.

You will lead collection activities, monitor performance, ensure compliance with laws, and maintain records while guiding a team of collection officers toward target achievement. The role emphasizes risk management, regulatory reporting, and coordinating with internal and external partners to optimize recovery outcomes.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.

Job description

Job Purpose

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Manage a team of collection officers to achieve overall targets.Rectify problems encountered during the collection process.Manage average collection reports to monitor and improve collection performance.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients.Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Manage a team of collection officers to achieve overall targets.Rectify problems encountered during the collection process.Manage average collection reports to monitor and improve collection performance.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients.Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations