Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Mahabubabad; On-site; INR 300,000 - 450,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist in India to drive recovery of overdue payments across loans and credit accounts. The role involves field visits to customers and agencies, monitoring performance, and ensuring compliant repossession as needed.

The candidate will maintain records, generate regular reports, and manage escalations while coordinating with internal and external stakeholders to optimize recovery rates and meet targets.

Qualifications

• Experience in debt collection and portfolio management.
• Ability to monitor performance against targets and report regularly.
• Familiarity with legal guidelines during repossession and recovery processes.

Responsibilities

• Achieve collections targets by visiting customers/agents.
• Monitor performance and provide regular updates.
• Ensure compliance with legal guidelines during repossession of assets.
• Maintain accurate records of interactions and transactions.
• Provide reports on collection activities and performance.
• Handle escalations promptly to resolve issues.

Skills

Debt collection

Customer visits

Risk management

Regulatory compliance

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients