Executive – Customer Support

Growth For Impact; Mumbai; On-site; INR 420,000 - 600,000; Full time

Job summary

Growth For Impact is seeking a proactive Customer Success Associate in Mumbai to engage with potential customers, guide them through the sales process, and ensure a smooth onboarding experience.

You will collect and analyze feedback, identify pain points, and work with teams to resolve issues, aiming to improve retention and uncover upsell opportunities while maintaining a customer-first approach.

Qualifications

• 1–3 years of prior experience in a customer-facing role.
• Understanding of customer success metrics and lifecycle stages.
• Excellent verbal and written communication skills.

Responsibilities

• Improve Conversion Ratio by effectively engaging with potential customers and guiding them through the sales process.
• Gather and analyse customer feedback through surveys, feedback forms, and other channels.
• Identify and resolve customer problems in a timely and efficient manner.
• Implement strategies and initiatives to enhance customer retention rates.
• Proactively engage with customers to build long-term relationships and identify opportunities for upselling or cross-selling products or services.

Skills

Customer success metrics

Lifecycle knowledge

Verbal and written communication

Problem solving

Multitasking and time management

Customer-first mindset

Tools

Shopify

Delivery Website

Job description

ROLE

• Improve Conversion Ratio by effectively engaging with potential customers and guiding them through the sales process
• Gather and analyse customer feedback through surveys, feedback forms, and other channels
• Identify and resolve customer problems in a timely and efficient manner
• Implement strategies and initiatives to enhance customer retention rates
• Proactively engage with customers to build long-term relationships and identify opportunities for upselling or cross-selling products or services

REQUIREMENTS

• 1–3 years of prior experience in a customer-facing role
• Understanding of customer success metrics and lifecycle stages
• Excellent verbal and written communication skills
• Strong problem-solving attitude and interpersonal skills
• Proficiency in using Shopify and Delivery Website
• Ability to multitask, prioritize, and manage time effectively
• A customer-first mindset with a positive and professional approach