Executive - Customer Engagement & Experience

Smytten; Ahmedabad District; On-site; INR 360,000 - 480,000; Full time

Job summary

Smytten in India is seeking an Executive – Customer Engagement And Experience to be the face of our brand, handling queries via email and chatbot, and contributing to service excellence.

The ideal candidate will have strong English, excellent communication, and a proactive mindset; MBA is a bonus. Fresh graduates with internships are welcome to apply.

Qualifications

• Bachelor’s degree in any field.
• MBA is a bonus.
• Experience in customer service or supply chain is a plus.

Responsibilities

• Handle customer queries and complaints via email and chatbot.
• Be a key contributor to the team’s success.
• Aim for resolution with a one-touch approach whenever possible.
• Provide insights and feedback to improve customer experience.
• Balance quality, quantity, and efficiency while meeting targets.

Skills

Communication

Fluent English

Problem solver

Patience

Team player

Proactive

Education

Bachelor’s degree in any field

MBA (bonus)

Job description

Executive – Customer Engagement And Experience

Who Are We Looking For?

Someone who lives and breathes a people-first approach! You’ll be the face of our organization, the go-to person for our customers’ needs. Ready to step up?

What You Bring To The Table

• Top-notch communication skills – you could charm a room!
• Fluent in English
• A problem-solver who sees solutions where others see obstacles.
• Patience of a saint – because, let’s face it, customers are human too.
• A team player who lifts others up.
• Proactive, an initiator – you don’t wait for things to happen; you make them happen!

What You’ll Be Doing (AKA, Your Superpowers)

• Handle customer queries and complaints like a pro on emails and chatbot
• Be a key part of the team’s success by pitching in where it counts.
• Resolve queries efficiently, aiming for one-touch resolutions.
• Provide valuable insights and feedback – your voice matters!
• Keep that balance between quality, quantity, and efficiency, hitting targets like it’s second nature.

Qualifications

• A Bachelor’s degree in any field (yes, we mean any!).
• Got an MBA? That’s a bonus!

Experience

• Experience in customer service or supply chain in luxury, hospitality, or FMCG? Great!
• Fresh out of school but have an internship in one of these fields? You’re still in the running!

What’s in It for You?

Competitive pay – we’re talking industry standards or better!

Ready to join us? Let's make things happen!

Skills: customer engagement,communication skills,communication,customer,english