Customer Operations Specialist - 45032

Turing; Bengaluru; Remote; INR 500,000 - 800,000; Part time

Benefits offered by this job

Remote-first and flexible work environment

Opportunity to contribute to cutting-edge AI projects

Potential for contract extension based on performance

Job summary

A leading AI technology firm in Bengaluru is seeking a detail-oriented Customer Operations Specialist to support compliance workflows and validate AI outputs. You will work in a remote-first environment and contribute to projects with major LLM companies. This entry-level contract role requires at least 30 hours a week with overlapping hours in PST.

Qualifications

• Hands-on experience in operations management and compliance workflows (KYC, audits, refunds).
• Excellent written English for creating training-quality datasets.
• Ability to spot issues in AI-generated workflows.

Responsibilities

• Recreate operational workflows for compliance checks.
• Validate AI-generated outputs for administrative tasks.
• Collaborate with tooling developers to simulate dashboards.

Skills

Attention to detail

Operations management

Compliance workflows

Familiarity with common tools

Tools

Jira

ServiceNow

Confluence

SAP

Oracle

NetSuite

Job description

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We are seeking detail-oriented professionals with hands‑on experience in customer service operations, e-commerce, or operations management. In this role, you will help build workflows, datasets, and simulations that are critical for benchmarking large language models (LLMs).

Your work will ensure that AI systems are tested against real‑world business scenarios, validated for accuracy and compliance, and aligned with customer experience standards.

What You’ll Do

• Recreate operational workflows for compliance checks (KYC, AML, GDPR, PCI), audits, and internal controls.
• Validate AI-generated outputs for administrative tasks, compliance reports, and operational logs.
• Structure datasets that reflect refund logs, approval workflows, and compliance records.
• Collaborate with tooling developers to simulate dashboards and monitoring workflows.

Required Qualifications

• Hands‑on experience in operations management and compliance workflows (KYC, audits, refunds, documentation, logs).
• Familiarity with common tools (Jira, ServiceNow, Confluence, ERPs like SAP, Oracle, NetSuite).
• Strong attention to detail and ability to spot issues in AI-generated workflows.
• Understanding of how operational data is used to train and evaluate LLMs.
• Excellent written English for creating training‑quality datasets and validating AI responses.

Perks of Freelancing with Turing

• Remote‑first and flexible work environment.
• Opportunity to contribute to cutting‑edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.
• Commitment: At least 4 hours/day, minimum 30 hours/week, with 4 hours overlapping PST.
• Engagement Type: Contractor / Freelancer (no medical or paid leave).

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Seniority level

Entry level

Employment type

Contract

Job function

Engineering and Information Technology

Industries

Technology, Information and Internet

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