Process Associate- Customer Care

1401 Genpact India Pvt. Ltd.; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Genpact is hiring for an Associate - Customer Care - Non-Voice in India. The role focuses on replying to customer queries, supporting data collection to recover accounts, and upholding client processes and policies to ensure high-quality service.

Responsibilities include reproducing issues, elevating bugs, and delivering excellent customer care while demonstrating analytical thinking and teamwork in a rotating shift at office location.

Qualifications

• Bachelor’s degrees in relevant fields.
• Strong communication and presentation skills.
• Customer-centric mindset and problem-solving ability.

Responsibilities

• Respond to customer queries and concerns.
• Provide support for data collection to enable recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and elevate product bugs.
• Provide excellent customer service to our customers.
• Demonstrate capacity for critical thinking and analysis.
• Work well independently and in a collaborative environment.

Skills

Account Maintenance

Banking Capital Markets

Claims Resolution

Customer Care

Customer Experience

Customer Journey Mapping

Online Customer Support

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Job description

Associate - Customer Care - Non - Voice

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and elevate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Hospitality Management
• Bachelors - Information Technology
• Bachelors - Marketing

Certifications

• Certified Customer Service Representative (CCSR) - TransmanTransman
• Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning
• ITIL Foundation - AxelosAxelos
• Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources
• Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills

• Account Maintenance
• Banking Capital Markets
• Claims Resolution
• Customer Care
• Customer Experience (CX)
• Customer Journey Mapping
• Online Customer Support

Language

English

Language Proficiency

Proficient - C2

Job Type

Regular

Master Skill List

Customer Care - Non - Voice

Remote Type

Office

Work Shift

Rotating (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.