Executive - Branch Operations - Express Logistics

We One; Thiruvananthapuram; On-site; INR 180,000 - 300,000; Full time

Job summary

We One in Kerala, Thiruvananthapuram is seeking a delivery/warehouse associate to load and unload goods, sort documents, and plan efficient routes. The role emphasizes accuracy in records, safety compliance, and proactive service to customers.

The successful candidate will handle pre/post-trip checks, coordinate with dispatch for route optimization, and contribute to KPI achievement while maintaining inventory accuracy.

Responsibilities

• Performs physical loading, unloading of trucks and containers and ensures timely completion of tasks.
• Sorts and loads documents and boxes in a logical flow to support productivity on the delivery route.
• Plans routes, re-prioritizes stops to complete pickups within customer time-windows and meet productivity targets.
• Highlights differences to agreed stop counts and coordinates with pickup team to balance routes.
• Performs pre and post-trip vehicle checks and prepares inspection reports.
• Adheres to state and local warehousing, material handling and shipping regulations.
• Ensures accuracy and timeliness of documents (delivery records, manifests, time-cards, etc.) and audits customer documents.
• Uses tools to scan, record and transfer data for performance tracking and compliance.
• Maintains vehicle and packages security by following safety procedures.
• Resolves customer queries or forwards to appropriate department as needed.
• Identifies opportunities to generate additional revenue and improve customer satisfaction tallied to business needs.
• Checks inventory levels with physical counts and reconciles with storage system.
• Manages time effectively and takes on additional responsibilities when possible.
• Contributes to team effort and achieves KPIs.

Job description

Job Description:

• Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion.

• Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route.

• Plans the route, re-prioritizes stops, to effectively complete pick‑ups within Customer time-window and to meet defined productivity targets.

• Highlights any difference to the agreed stop count and pro‑actively seeks to balance routes with the pickup coordinator.

• Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report.

• Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation.

• Ensures the accuracy & timely completion of necessary documents (delivery records, pick‑up manifests, time‑cards etc) & audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.

• Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities.

• Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures.

• Effectively dealing with all the customer queries, requests and resolving the same if job remits else elevate the same to appropriate department.

• Pro‑actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business.

• Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy

• Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks & taking on additional responsibilities when possible.

• Contributes to team effort by accomplishing related results as needed.

• Ensure all KPIs are 100% achieved

Adhere to operational requirements for the required results.