Key Responsibilities
1. Calendar & Meeting Management
- Manage the Directors calendar, appointments, meetings and daily schedule.
- Coordinate internal and external meetings with relevant stakeholders.
- Prepare meeting agendas, discussion points and required documents.
- Record key decisions, action points and deadlines and follow up for closure.
- Ensure the Director is adequately briefed before important meetings.
2. Management Coordination & Follow-up
- Coordinate with Sales, Retail, E-commerce, Marketplace, Warehouse, Marketing, Finance, HR and Operations teams.
- Follow up with department heads and managers on tasks, commitments and deadlines assigned by the Director.
- Maintain an action tracker and provide regular status updates to the Director.
- Escalate delays, operational issues and critical matters to the Director on time.
3. Business Reporting & MIS
- Prepare and consolidate daily, weekly and monthly management reports.
- Track key business KPIs, sales performance, inventory, marketplace and D2C performance as required.
- Create Excel-based MIS, dashboards, Pivot Tables and management summaries.
- Support data analysis and provide relevant insights for management review.
4. E-commerce, Retail & Marketplace Coordination
- Coordinate with D2C, Shopify, marketplaces and retail teams for operational updates.
- Monitor sales, orders, returns, RTO, inventory and other business metrics when assigned.
- Follow up on critical marketplace, website, retail and warehouse-related issues.
- Coordinate with relevant teams for timely resolution of operational gaps.
5. Documentation & Presentation Support
- Draft professional emails, letters, notices, reports and management communications.
- Prepare presentations, business summaries and review documents for the Director.
- Maintain organized records of important documents, reports and management decisions.
- Handle confidential business and management information with complete discretion.
6. Travel & Event Coordination
- Coordinate domestic travel, flight bookings, hotel arrangements and itineraries for the Director when required.
- Support planning and coordination for business events, store openings, meetings and management visits.
- Maintain travel schedules and ensure all required arrangements are completed on time.
7. Special Projects & Executive Support
- Support the Director on strategic, operational and special projects.
- Conduct research and prepare summaries or recommendations when required.
- Coordinate cross-functional projects and ensure timely completion of assigned deliverables.
- Take ownership of urgent and priority tasks assigned by the Director.
Key Skills & Competencies
- Excellent communication and professional business writing skills.
- Strong organizational, coordination and follow-up skills.
- Advanced knowledge of Microsoft Excel, Word and PowerPoint.
- Working knowledge of Google Workspace and business communication tools.
- Strong analytical and problem-solving ability.
- Ability to manage multiple priorities in a fast-paced environment.
- High level of confidentiality, integrity and professional discretion.
- Strong ownership, attention to detail and ability to work independently.
- Ability to coordinate effectively with senior management and cross-functional teams.
Qualifications & Experience
- Bachelors degree in Business Administration, Management, Commerce or a related field; MBA is an advantage.
- 4+ years of experience as an Executive Assistant, Management Assistant, MIS/Operations Executive or similar role.
- Experience in retail, e-commerce, fashion, D2C or a fast-paced business environment will be preferred.
Working Schedule
Working Days: Monday to Saturday
Weekly Off: Sunday
The role may require flexibility beyond standard working hours depending on management meetings, business requirements, travel or urgent priorities.
Key Performance Expectations
- Timely completion and follow-up of management action items.
- Accuracy and timeliness of MIS and management reports.
- Effective coordination across departments.
- Proactive identification and escalation of critical issues.
- Professional handling of confidential information.
- Strong responsiveness and ownership of assigned tasks.