Executive

Digitide Solutions Limited; Thane; On-site; INR 260,000 - 360,000; Full time

Job summary

Digitide Solutions Limited is seeking an Executive for customer support to be the face of the company, delivering a positive and memorable customer experience. This role requires excellent communication, a proactive approach, and a passion for service.

You will handle inquiries, promote products, resolve issues, and collaborate with sales and marketing to improve processes while maintaining accurate records.

Qualifications

• Excellent communication skills, verbal and written.
• Customer-centric attitude with a service focus.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently and as part of a team.
• Proficiency in using CRM systems.
• Basic knowledge of sales and marketing principles.
• Good organizational and time management skills.
• A positive and enthusiastic attitude.
• Willingness to learn and adapt to new processes.
• Minimum of a high school diploma or equivalent qualification.

Responsibilities

• Handle customer inquiries with timely, accurate responses.
• Promote and showcase products/services to customers.
• Resolve issues and complaints, ensuring high satisfaction.
• Maintain a positive and professional attitude at all times.
• Build strong relationships and understand customer needs.
• Collaborate with sales and marketing to develop strategies.
• Stay updated with product knowledge and industry trends.
• Provide feedback to improve service processes.
• Ensure compliance with company policies and procedures.
• Maintain accurate records of customer interactions.

Skills

Excellent communication

Customer-centric

Problem-solving

Conflict resolution

Independent & team player

Time management

Positive attitude

Willingness to learn

Sales basics understanding

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Executive will be the face of our company, responsible for creating a positive and memorable customer experience. This role requires excellent communication skills, a proactive approach, and a passion for delivering outstanding service. The Executive will be a key player in driving customer satisfaction and ensuring the success of our business.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Promote and showcase our products/services to potential and existing customers.
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Maintain a positive and professional attitude at all times.
• Build strong relationships with customers and understand their needs.
• Collaborate with the sales and marketing teams to develop effective strategies.
• Stay updated with product knowledge and industry trends.
• Provide feedback and suggestions to improve customer service processes.
• Ensure compliance with company policies and procedures.
• Maintain accurate records and documentation of customer interactions.

Qualifications

• Excellent communication skills, both verbal and written.
• A customer-centric approach and a passion for delivering exceptional service.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and as part of a team.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of sales and marketing principles.
• Good organizational and time management skills.
• A positive and enthusiastic attitude.
• Willingness to learn and adapt to new processes.
• Minimum of a high school diploma or equivalent qualification.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 265755
• Job Category Customer Support/Operations | BPM