Executive

EXL; Pune District; On-site; INR 300,000 - 400,000; Full time

Job summary

A leading consulting firm in Pune, India, is seeking entry-level Customer Service Representatives to handle inbound webchats and resolve customer queries. The role focuses on providing clear information while adhering to client processes and performance metrics. Ideal candidates should have strong communication skills and a commitment to customer satisfaction. This full-time position encourages individuals to deliver high-quality support in a dynamic environment.

Responsibilities

• Handle inbound webchats from customers and resolve queries.
• Ensure customer is provided clear and accurate information.
• Maintain adherence to client processes and procedures.

Job description

Customer service representatives are primarily responsible for handling inbound webchats from customers and resolving their queries. Their role involves ensuring the customer is provided clear and accurate information, while maintaining adherence to the client processes and procedures. Key performance indicators are customer satisfaction, quality compliance, regulatory compliance, average handle time, closed chats per online hour, First Response Time.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Business Consulting and Services