Exclusive Store Operations Manager

Rongsheng Mobile India; Kamrup Metropolitan; On-site; INR 900,000 - 1,700,000; Full time

Job summary

Rongsheng Mobile India is seeking an experienced Operations Manager to oversee daily store operations, enforce SOPs, and sustain visual merchandising standards across our retail network.

The role focuses on sales strategy execution, performance analysis, and customer experience improvements, with responsibility for planning across experience and authorized stores, aftermarket initiatives, and offline campaigns to strengthen market presence.

Qualifications

• Minimum 3 years managing frontline retail sales teams of at least 100 people.
• Preference for chain store management background.

Responsibilities

• Operations Management: Oversee daily store operations, enforce SOPs, and maintain visual merchandising standards.
• Sales Performance: Develop sales strategies, deliver targets, analyze data, and drive continuous improvement.
• Multi-Format Planning: Create tailored strategies for experience and authorized stores; roll out aftermarket/instant retail initiatives.
• Performance Diagnosis: Identify gaps, build playbooks, and provide targeted support across store types.
• Customer Experience: Standardize service workflows, manage escalations, and improve satisfaction and retention.
• Market Intelligence: Track local competitors and execute offline campaigns (seasonal promos, anniversaries, etc.).

Skills

Retail operations

People management

Sales analysis

Team leadership

Job description

Role & responsibilities

1. Operations Management: Oversee daily store operations, enforce SOPs, and maintain visual merchandising standards.
2. Sales Performance: Develop sales strategies, deliver monthly/quarterly targets, analyze data, and drive continuous improvement.
3. Multi-Format Planning: Formulate tailored strategies for experience and authorized stores; roll out aftermarket and instant retail initiatives.
4. Performance Diagnosis: Identify operational gaps, build playbooks, and provide targeted support across store types.
5. Customer Experience: Standardize service workflows, manage escalations, and improve satisfaction and retention.
6. Market Intelligence: Track local competitors and execute offline campaigns (seasonal promos, anniversaries, etc.).

Preferred candidate profile

Preference will be given to candidates with chain store management background. Minimum 3 years managing frontline retail sales teams of at least 100 people.