Inbound calls | Customer Service | Out bound Calls | US Voice

JobShop; Bengaluru; On-site; INR 390,000 - 650,000; Full time

Benefits offered by this job

2-Way Cab Facility

Career growth

Job summary

JobShop in Bengaluru is seeking customer-focused professionals for voice support roles. You will manage customer interactions, understand requirements, and deliver timely resolutions while upholding service excellence.

The position offers on-site work in Bangalore with relocation support and growth opportunities within a prominent BPO recruitment company.

Qualifications

• Handle customer interactions with professionalism over voice calls.
• Understand customer concerns and provide effective resolutions.
• Document interactions accurately and maintain quality standards.

Responsibilities

• Handle customer interactions professionally through voice support.
• Understand customer concerns and provide appropriate solutions.
• Maintain service quality and customer satisfaction standards.
• Accurately document customer interactions.
• Meet defined quality and productivity parameters.

Skills

Communication skills

Customer service

Voice support

Job description

Greetings from JobShop

India's Largest BPO Recruitment Company

Role Overview

We are looking for customer-focused professionals to join our voice support team. The role involves managing customer interactions, understanding their requirements, and providing timely and effective resolutions while maintaining service excellence.

Location

Bangalore

Compensation & Benefits

• CTC up to 6.5 LPA
• 30%40% Salary Hike based on current/last drawn salary
• 2-Way Cab Facility Pickup & Drop
• Career growth and learning opportunities

Work Schedule

• 5 Days Working
• Rotational Shifts
• 2 Weekly Offs

Key Responsibilities

• Handle customer interactions professionally through voice support.
• Understand customer concerns and provide appropriate solutions.
• Maintain service quality and customer satisfaction standards.
• Accurately document customer interactions.
• Meet defined quality and productivity parameters.

Selection Process

• HR Interview
• Versant Communication Assessment
• Operations Interview

Jobshop,485, 4th Floor, BMR Complex, Hennur Main Road, Bangalore - 560043

Google Maps: https://maps.app.goo.gl/jLYAzRRedciXCfJQ6