EUC Support Engineer

preferable.ai; Bengaluru; On-site; INR 420,000 - 700,000; Full time

Job summary

EIL Global is looking for an EUC/Desktop Support engineer to provide onsite technical assistance for desktops, laptops and peripherals at client sites in New Delhi. You will install and configure Windows OS, troubleshoot software, and set up peripherals.

Responsibilities include resolving Office/Outlook issues, performing IMAC tasks, coordinating with remote teams, and updating tickets. Travel to client sites is required; 3+ years in EUC/Desktop Support and strong communication are expected.

Qualifications

• 3+ years of EUC/Desktop Support experience.
• Experience with Windows OS installation and configuration.
• Excellent communication and customer service skills.

Responsibilities

• Provide onsite support for desktops, laptops and peripherals at client sites.
• Install and configure Windows operating systems and troubleshoot software.
• Set up and replace hardware components and assist with basic networking.
• Handle Microsoft Office and Outlook issues and coordinate with remote teams.
• Update service tickets and submit site visit reports.

Skills

EUC/Desktop Support

Windows 10/11

Microsoft Office

Customer service

Ticketing tools

Job description

We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data center technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for onsite support services in and around to assist our clients.

Service Type: Global Onsite & Dispatch Support/ On call basis

Supplier Type: Managed Services / Field Support Provider

Exp: 4+yrs

Location:

Okhla Industrial Area, New Delhi

Job Description:

Provide onsite support for desktops and laptops.

Install and configure Windows operating systems.

Install and troubleshoot software applications.

Set up and replace desktops, laptops, monitors, keyboards, and other peripherals.

Troubleshoot hardware and software issues.

Support printers and scanners.

Help users with Microsoft Office and Outlook issues.

Perform IMAC activities (Install, Move, Add, and Change).

Replace hardware components such as RAM, SSDs, keyboards, and batteries.

Support user login and password issues.

Coordinate with remote support teams when required.

Update service tickets and submit site visit reports.

Basic Network Knowledge

Basic understanding of IP Address, DHCP, DNS, and Subnet Mask.

Connect devices to wired and wireless networks.

Perform basic network troubleshooting.

Test and replace Ethernet cables.

Identify network port issues and coordinate with the network team.

Basic knowledge of switches and routers.

Requirements

3+ years of EUC/Desktop Support experience.

Good knowledge of Windows 10/11 and Microsoft Office.

Basic knowledge of computer hardware and networking.

Good communication and customer service skills.

Ability to travel to customer sites.

Experience with ticketing tools is an advantage.

EIL Global will conduct an internal technical screening.

Candidates who clear the interview must complete a background verification, including: