ETS OPERATIONS ACCOUNT MANAGER | PAN INDIA

2COMS Consulting Pvt. Ltd.; Chennai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. is seeking an ETS Operations Account Manager to lead Employee Transportation Services across major Indian cities.

You will serve as the primary liaison for corporate clients, driving satisfaction and long‑term partnerships while overseeing fleet, routing, rostering, and SLA adherence. The role combines strategic account management with hands‑on operational execution, requiring strong communication, negotiation, and analytical skills to optimize service delivery and

Qualifications

• Three years of experience in Account Management, Client Relationship Management, Fleet Operations, or Transportation Services.
• Proven track record managing corporate clients and high‑value accounts.
• Strong communication, negotiation, and stakeholder management abilities.
• Ability to balance client-facing duties with practical operational tasks.
• Analytical skills for problem solving and escalations.
• Solid understanding of fleet management, transport logistics, and service delivery frameworks.
• Proficiency in MS Excel and interpreting operational dashboards.
• Excellent verbal and written communication capabilities.

Responsibilities

• Cultivate and maintain relationships with corporate clients as their dedicated point of contact.
• Address daily operational requests, manage escalations, and resolve inquiries promptly.
• Develop partnerships to maximize satisfaction and account retention.
• Collaborate with internal operations teams to ensure seamless service and SLA adherence.
• Oversee end-to-end transportation logistics, including route optimization and rostering.
• Monitor performance of fleet vendors and on‑ground teams to maintain quality.
• Track metrics to identify gaps and implement timely corrective actions.
• Coordinate billing processes and maintain accurate account documentation.
• Identify opportunities for business expansion and service delivery improvements.

Skills

Account management

Client relationship management

Communication

Negotiation

Stakeholder management

Analytical thinking

Vendor management

Tools

MS Excel

MIS dashboards

Job description

ETS OPERATIONS ACCOUNT MANAGER | PAN INDIA

Job Description

Account Manager – ETS Operations

Summary

We are seeking a dynamic and results-driven professional to lead our Employee Transportation Services (ETS) operations across major Indian cities. In this pivotal role, you will serve as the primary liaison for key corporate clients, ensuring the delivery of exceptional transportation solutions. The ideal candidate will blend strategic account management with hands‑on operational expertise to drive client satisfaction, foster long‑term partnerships, and optimize service efficiency. This position offers a unique opportunity to shape the future of employee mobility for leading organizations while managing a diverse portfolio of accounts.

Responsibilities

• Cultivate and maintain comprehensive relationships with corporate clients, serving as their dedicated point of contact for all matters.
  
• Address daily operational requests, manage service escalations, and resolve account‑specific inquiries promptly and effectively.
  
• Develop robust client partnerships to maximize satisfaction rates and ensure high levels of account retention.
  
• Collaborate closely with internal operations teams to guarantee seamless service execution and strict adherence to agreed‑upon Service Level Agreements (SLAs).
  
• Supervise end‑to‑end transportation logistics, including route optimization, staff rostering, vehicle allocation, and trip coordination.
  
• Oversee the performance of fleet vendors, transport partners, and on‑ground teams to uphold rigorous service quality standards.
  
• Continuously monitor operational metrics to identify performance gaps and execute timely corrective measures.
  
• Manage client performance reviews, generate detailed MIS reports, coordinate billing processes, and maintain accurate account documentation.
  
• Proactively identify avenues for business expansion, account growth, and the enhancement of service delivery models.
  

Requirements

• Possess a minimum of three years of relevant experience in Account Management, Client Relationship Management, Fleet Operations, or Transportation Services.
  
• Demonstrate a proven track record of managing corporate clients and successfully handling high‑value accounts.
  
• Exhibit superior communication, negotiation, and stakeholder management abilities.
  
• Show versatility in balancing client‑facing duties with the practical execution of operational tasks.
  
• Display strong analytical skills for problem‑solving and effective management of complex escalations.
  
• Maintain a solid understanding of fleet management principles, transportation logistics, and service delivery frameworks.
  
• Be proficient in using MS Excel, creating MIS reports, and interpreting operational dashboards.
  
• Possess excellent verbal and written communication capabilities.
  

Preferred Industry Background

Candidates … are highly encouraged to apply:

• Food Delivery and Restaurant Account Management
  
• Quick Commerce and E-commerce Key Account Management
  
• IoT Solutions, including GPS Tracking and Dashcam Sales
  
• Automobile Sales and Account Management
  
• Real Estate Sales and Client Relationship Management
  
• Fleet Management and Transportation Services