Estate Manager

Rishihood University; Sonipat; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Rishihood University is seeking an on-ground Estate Manager to ensure the campus looks, feels, and functions to the highest standard. You will manage day-to-day operations, coordinate outsourced housekeeping, security and landscape teams, and uphold safety and space administration across hostels, classrooms, dining and public areas.

You will be the central, field-first leader accountable for estate upkeep, visitor readiness and quick, on-site issue resolution, reporting into Campus Operations.

Qualifications

• Bachelor’s degree in Facilities/Estate Management, Hospitality, Business Administration or a related field.
• 5–9 years of experience in estate, campus or property operations — institutional, hospitality or large campuses preferred.
• Experience supervising outsourced housekeeping, security or landscape teams on ground.
• Field-first role with on-campus presence, not desk-based.

Responsibilities

• Conduct daily/weekly campus walkthroughs and log gaps against the Rishihood Standard.
• Coordinate day-to-day with outsourced housekeeping, security and landscape partners; ensure SLA compliance.
• Oversee campus safety, access control, patrols, incident logging and response.
• Manage space/estate administration: room/hostel allocation, key/access management, occupancy records.
• Act as first point of escalation for cleanliness, upkeep, security or landscape complaints.
• Support event/guest logistics on ground with Hospitality & Guest Experience.
• Feed ground-truth observations into Campus 2.0 MIS and track metrics.
• Maintain emergency and incident-readiness on campus with Facilities & Security partners.

Skills

Attention to detail

People management

Ownership mindset

Ground operations reporting

Education

Bachelor’s degree in Facilities/Estate Management

Job description

The on-ground custodian of the campus — making sure the standard is visibly alive, every day, in every corner.

Reports to

Director – Operations

Direct reports

Estate/campus operations staff; day-to-day coordination of Housekeeping, Security and Landscape partner teams on the ground

Function

Location

Rishihood Campus — primarily field-based

ROLE PURPOSE

Where Campus 2.0 Experience defines the standard and Facilities & Maintenance keeps the hard systems running, the Estate Manager is the person physically walking the campus every day making sure it looks, feels and functions the way it should — lifts clean, gardens tended, security present, hostels in order. This role is the single on-ground point of accountability for Housekeeping, Security and Landscape partner execution, campus safety, space administration and day-to-day estate upkeep.

KEY RESPONSIBILITIES

• Conduct daily/weekly walkthroughs of the campus (gate, reception, academic spaces, hostels, dining, sports, public spaces, guest areas) to check against the Rishihood Standard and log gaps.
• Own day-to-day coordination with the outsourced Housekeeping, Security and Landscape & Horticulture partners — ensuring their teams show up, perform to spec and resolve issues quickly; escape SLA breaches to Procurement & Vendor Management and Campus 2.0 Experience.
• Manage campus safety and security operationally — access control, patrols, incident logging and response, coordination with the Security partner on protocol.
• Own space and estate administration: room/hostel allocation, key and access management, occupancy records, and general estate housekeeping of records.
• Act as first point of on-ground escalation for complaints from learners, faculty and staff about cleanliness, upkeep, security or landscape — resolving directly or routing to the right function (Facilities & Maintenance, Kitchen & Dining, Hospitality).
• Support event and guest-visit logistics on ground — space readiness, signage, cleanliness and security arrangements — in coordination with Hospitality & Guest Experience.
• Feed daily ground-truth observations into the MIS owned by Campus 2.0 Experience, supporting the Campus Excellence Scorecard with real, walked evidence rather than reported claims.
• Maintain emergency and incident-readiness on ground (fire, security, safety drills) in coordination with Facilities & Maintenance and the Security partner.

KEY RESULT AREAS & SUCCESS METRICS

Key Result Area

How Success Is Measured

Ground standard compliance

Daily/weekly walkthrough scores against the Rishihood Standard, by zone

% of Housekeeping / Security / Landscape SLA issues resolved same-day on ground

Time to acknowledge and resolve on-ground complaints from learners/staff/guests

Safety & security

Incident response time; zero unresolved security/safety gaps

Event readiness

% of campus events/visits with on-ground spaces signed off ready ahead of time

Requirements

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Facilities/Estate Management, Hospitality, Business Administration or a related field.
• 5–9 years of experience in estate, campus or property operations — institutional, hospitality or large residential/commercial campuses preferred.
• Experience supervising outsourced housekeeping, security or landscape teams on ground.
• Comfortable with a field-first role — present on campus and walking the ground daily, not a desk-based function.

SKILLS & ATTRIBUTES

• Sharp, consistent attention to detail — notices what others walk past.
• Calm, firm people management with outsourced partner staff.
• Strong ownership instinct and bias for quick, on-the-spot resolution.
• Clear, disciplined reporting habits to feed the campus MIS.