L1 Network Security / TAC Engineer

Wroots Global; Bengaluru; Hybrid; INR 800,000 - 1,300,000; Full time

Job summary

L1 Network Security / TAC Engineer role based in Bangalore seeks a candidate with 2+ years in TAC/Technical Support. You will troubleshoot network and security issues involving TCP/IP, routing, switching, SASE, firewalls, VPN and proxy technologies.

You will handle L1 tickets, analyze logs, assist in customer connectivity problems, and escalate to L2/L3 when needed. Strong communication skills and a proactive approach are essential.

Qualifications

• 2+ years of TAC/Technical Support experience.
• Strong TCP/IP networking knowledge.
• Experience with Firewall/NGFW.
• Experience with VPN technologies.
• Good troubleshooting and communication skills.

Responsibilities

• Provide L1 technical support for networking and network security issues.
• Troubleshoot TCP/IP, routing and switching.
• Monitor and troubleshoot firewall connectivity.
• Troubleshoot SSL VPN and IPSec VPN connectivity.
• Support proxy and secure web access issues.
• Work with SASE/SSE technologies and assist in resolving issues.
• Analyze logs and perform basic network troubleshooting.
• Escalate complex issues to L2/L3.
• Maintain documentation of incidents and resolutions.

Skills

TAC Support

TCP/IP

Routing & Switching

Firewalls

SSL VPN

IPSec VPN

Proxy tech

SASE/SSE

Troubleshooting

Customer handling

Tools

Netskope

Zscaler

Palo Alto

Job description

L1 Network Security / TAC Engineer

Location: Bangalore
Experience: 2+ Years
Level: L1
Salary: 8 LPA 13 LPA
Industry/Domain: Network Security / SASE

Job Overview

We are looking for an L1 Network Security / TAC Engineer with 2+ years of experience in TAC / Technical Support. The candidate will be responsible for troubleshooting and resolving network and security-related issues involving TCP/IP, Routing, Switching, SASE, Firewalls, VPN and Proxy technologies.

Key Responsibilities

• Provide L1 technical support for networking and network security issues.
• Troubleshoot TCP/IP, routing and switching related issues.
• Monitor and troubleshoot firewall/NGFW connectivity and access-related issues.
• Troubleshoot SSL VPN and IPSec VPN connectivity problems.
• Support and troubleshoot proxy and secure web access issues.
• Work with SASE/SSE technologies and assist in resolving customer connectivity and security issues.
• Analyze logs and perform basic network troubleshooting using appropriate tools.
• Handle technical tickets, identify root causes and provide timely resolution.
• Escalate complex issues to L2/L3 teams when required.
• Maintain proper documentation of incidents, troubleshooting steps and resolutions.

Required Skills

• 2+ years of experience in TAC / Technical Support / Network Support.
• Strong understanding of TCP/IP networking.
• Good knowledge of Routing and Switching.
• Hands-on experience with Firewalls / NGFW.
• Knowledge of SSL VPN and IPSec VPN.
• Experience with Proxy technologies.
• Understanding of SASE / SSE concepts.
• Good troubleshooting and analytical skills.
• Good communication and customer-handling skills.

Preferred Experience

Experience with any of the following technologies/products is an advantage:

• Netskope
• Zscaler
• Palo Alto
• Fortinet
• Cisco
• Check Point
• Other SASE, SSE, firewall or proxy technologies

Ideal Candidate

The ideal candidate should have:

2+ years TAC experience + Networking + Firewall + VPN + Proxy/SASE + Troubleshooting

Candidates with Network Security TAC, SASE/SSE support, Zscaler, Netskope or similar security platform experience will be preferred.