Enterprise Support Administrator

Onecom; Gurugram District; On-site; INR 279,000 - 446,400; Full time

Benefits offered by this job

18 days annual leave

6 public holidays

In-House Training Academy

7 days casual leave

7 days sick leave

Job summary

A leading communication technology provider is looking for an Enterprise Support Administrator in Gurugram. The role involves efficiently supporting order placement and ensuring exceptional customer service. Applicants should have prior customer service experience and excellent organizational and communication skills. This full-time position offers various perks, including 18 days of annual leave and development training. Join a proactive team dedicated to delivering exceptional customer experiences.

Qualifications

• Previous experience in customer service or order support roles.
• Strong attention to detail with excellent problem-solving skills.
• Ability to manage multiple tasks and priorities effectively.

Responsibilities

• Place a high volume of daily orders accurately.
• Respond promptly to internal teams and support order queries.
• Maintain accurate records of customer interactions in CRM systems.

Skills

Customer service experience

Attention to detail

Problem-solving skills

Communication skills

CRM systems proficiency

Organizational skills

Job description

Enterprise Support Administrator – Onecom

Location: Gurugram

Shift: UK Shift

About the role:

Are you passionate about delivering exceptional support to Enterprise customers? We’re looking for a highly organised, proactive individual to join our Customer Service Enterprise Team as an Enterprise Support Administrator. This vital role supports our order placement process and ensures customer needs are met efficiently and accurately.

What makes you a great fit:

• Previous experience in customer service, order support, or a similar role
• Strong attention to detail and excellent problem‑solving skills
• Proactive with a positive, can‑do attitude
• Excellent communication and interpersonal abilities
• Able to manage multiple tasks and priorities effectively
• Familiarity with enterprise‑level customer support environments
• Proficiency with CRM systems and customer service tools
• Self‑motivated, especially for repetitive administrative tasks
• Strong time management and organisational skills
• Confident in written and verbal communication

Key responsibilities:

• Accurately place a high volume of daily orders, ensuring efficiency and minimal errors
• Follow bespoke order processes and keep up to date with daily operational changes
• Respond promptly to internal teams and support order queries
• Action administrative changes and updates on Enterprise accounts
• Set follow‑up tasks and monitor progress through to connection or dispatch
• Collaborate with internal teams to resolve order escalations
• Maintain accurate records of customer interactions in CRM systems
• Use and adapt templates to provide internal and external updates
• Keep customer‑specific order details current and accurate
• Work collaboratively with the team to minimise order placement errors

Perks for our People:

• Holidays: 18 days annual leave + 6 public holidays
• Other Leave: 7 days casual leave, 7 days sick leave
• Development: In‑House Training Academy

Who we are:

Onecom is an award‑winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

Seniority level:

Not Applicable

Employment type:

Full‑time

Job function:

Information Technology

Industries:

Telecommunications